Entering new markets with plug-and-play insurance fulfillment
simplesurance is one of the leading providers for product insurances. With the help of B2X, simplesurance enters new markets quickly and ensures that customers receive excellent service.
What was our strategy?
simplesurance operates a unique cross-selling platform for simple access to insurances. More than 2,500 business partners, such as e-commerce and banking providers use the innovative technology for offering insurances within their checkout process. As simplesurance continues to expand their network, the company was looking for a partner with an established customer care platform. B2X manages the fulfillment of insurance claims for smart mobile devices across 28 European countries.
“Together with B2X, we continue to expand our international business and we will leverage B2X’s customer care platform to deliver a great service to our customers.”
Robin von Hein
CEO & Founder, simplesurance
What was the customer experience?
simplesurance managed to shorten the time to market through quick access to B2X’s turnkey customer care solution instead of building an own service network. By utilizing best practice service processes and leveraging economies of scale, B2X minimized claim costs. Customer satisfaction was increased through outstanding service and support and a seamless customer experience – all delivered through a one-stop-shop solution.
Solutions we are using
B2X SUPPORT provides trusted and personal support and service for in-warranty and out-of-warranty incidents, to deliver a seamless customer service experience.
B2X REPAIR provides a scalable repair solution for electronic products – on all technical levels at the highest quality and highest cost efficiency.
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