Start over!

Instant customer service
and issue resolution.

Leverage the power of personal walk-in center service experience from providing technical advice to genuine break/fix repair services.

Give people the face-to-face service
experience they expect with B2X walk-in service
center solutions

Accidents happen. Screens crack. Products don't function as expected. Customers expect instant, reliable and easy to access on-the-spot support to get back online as fast as possible. B2X walk-in center and in-store repair solutions support brands to keep its customers online and provide professional issue resolution. From conception and design, to location setup, staffing and walk-in center operations – B2X provides managed turnkey solutions for service centers setups across the world

  • Mono-brand or multi-brand, stand-alone or shop-in-shop
  • Customer education and technical advice: software, system performance, battery, physical damages
  • Product swap and repair services including component exchanged and usage of certified OEM parts
  • Service for in-warranty and out-of-warranty products
  • Sale of devices, accessories and insurance plans

Walk-in Service Center Solutions

Service Center Conception & Implementation

Benefit from our long experience of concepting, implementing and operating regional and cross-regional customer-facing service center networks from the conception and service offering planning to technical and operational onboarding and daily shop-floor management. As your single-point-of-contact B2X can provide true turnkey solutions provided as a B2X- or partner-operated asset model.

  • Network design and service offering strategy
  • Service center conception & design
  • Location scouting and capacity planning
  • Program & Implementation Management
  • Technical, technological and commercial onboarding

Operations Control & Performance Management

Save time, cost and resources and let B2X orchestrate and manage your daily service center operations. With more than 200 owned, franchised and sub-contracted walk-in service centers across the globe B2X is able to deliver the business outcomes and customer satisfaction targets you expect while we provide full visibility and control over all critical workflows and key performance indicators

  • Productivity, capacity and shop floor operations management
  • Work-in-Progress (WIP) control
  • Customer Satisfaction Management
  • People, Skill and Capability Management
  • Financial, technical and operational management
  • SLA and KPI management

Compliance & Audits

Customer satisfaction is not only the result of speedy repairs. It is an attitude underpinned by the constant strive to improve performance and exceed customer expectations. With our service center auditing services we strengthen your brand image and presence by ensuring adherence and compliance to critical product support and customer handling processes, identifying vulnerabilities and initiating improvement measures.

  • Remote and digital audits
  • Onsite technical, operational, quality audits
  • Mystery Shopping & Repair
  • Financial audits & background checks
  • People training and certification

Claim & Commercial Management

Let B2X reduce complexity and risks in managing all service to cash processes in walk-in service center network while freeing up cash-flows and ensuring compliance in settling service partner invoices, cash collection and accounts receivables. Benefit from our true “single-source but global” approach: hundreds of partners and thousands of service transactions - one invoice.

  • Cash collection adherence
  • Claim processing and validation
  • Invoice Management
  • Fraud control and automated claim rules
  • Financial service center audits

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Walk-in Service Centers

Thomas Skorzewski

VP Business Development and Sales