Give people the face-to-face service
experience they expect with B2X walk-in service
Accidents happen. Screens crack. Products don't function as expected. Customers expect instant, reliable and easy to access on-the-spot support to get back online as fast as possible. B2X walk-in center and in-store repair solutions support brands to keep its customers online and provide professional issue resolution. From conception and design, to location setup, staffing and walk-in center operations – B2X provides managed turnkey solutions for service centers setups across the world
Benefit from our long experience of concepting, implementing and operating regional and cross-regional customer-facing service center networks from the conception and service offering planning to technical and operational onboarding and daily shop-floor management. As your single-point-of-contact B2X can provide true turnkey solutions provided as a B2X- or partner-operated asset model.
Save time, cost and resources and let B2X orchestrate and manage your daily service center operations. With more than 200 owned, franchised and sub-contracted walk-in service centers across the globe B2X is able to deliver the business outcomes and customer satisfaction targets you expect while we provide full visibility and control over all critical workflows and key performance indicators
Customer satisfaction is not only the result of speedy repairs. It is an attitude underpinned by the constant strive to improve performance and exceed customer expectations. With our service center auditing services we strengthen your brand image and presence by ensuring adherence and compliance to critical product support and customer handling processes, identifying vulnerabilities and initiating improvement measures.
Let B2X reduce complexity and risks in managing all service to cash processes in walk-in service center network while freeing up cash-flows and ensuring compliance in settling service partner invoices, cash collection and accounts receivables. Benefit from our true “single-source but global” approach: hundreds of partners and thousands of service transactions - one invoice.
Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.