B2X Onsite & Field Services
Service Design & Vendor Management
Let B2X companion you from the conception, project planning and setting up of the right-fit onsite service channel and offering strategy. Benefit from our long experience in designing and implementing regional or global onsite service networks tailored to your specific needs, including the selection, contracting and onboarding of leading onsite service partners.
- Network design and service offering strategy
- Sourcing & Vendor Management
- Technical, technological and commercial onboarding
Operations & Performance Management
Save time and resources and let B2X do the heavy lifting in providing efficient and lasting onsite services for your installed base at your own or customers’ locations. Benefit from our long experience in orchestrating and managing direct and sub-contracted onsite partner networks for guaranteed coverage and service process coherence while gaining full visibility and control over all critical workflows and service levels.
- Onsite partner authorization and certification
- Training & competence management
- Technical and operational audits
- Supplier relationship and SLA management
- End-to-end data reporting and deep dive analytics
Claim & Commercial Management
Let B2X reduce complexity and risks in managing strategic service to cash processes in post-sales service partner ecosystems while freeing up cash-flows and ensuring compliance in managing and settling service partner invoices, cash flows and accounts receivables. Benefit from our true “single-source but global” approach: hundreds of partners and thousands of service transactions - one invoice.
- Claim processing and validation
- Invoice Management
- Fraud control and automated claim rules
- Financial service partner audits
