Start over!

Maximize product performance.

Unlock long-haul customer relationships and brand loyalty with excellent and high-quality onsite and field services.

Turnkey solutions from in-home and door-to-door
services to professional onsite equipment maintenance
and break-fix operations

Critical infrastructure and products require special and customized solutions to keep it running or just to provide special value to its users when it requires support. Whether for professional business equipment or mass-consumer products like smartphones, TV-sets or PCs, brands seek to differentiate themselves and build customer loyalty by leveraging the power of onsite and field services. Door-step product exchange, installation, maintenance, the replacement of consumable materials or on-site break/fix services are just a few of the typical activities to be carried out by qualified and authorized technicians.

B2X helps brands across the globe to design, implement and run bespoke onsite service solutions for mission critical infrastructures and installations with stringent Service Level Agreements. From single-country to multi-national service coverage to preventive maintenance or on-demand onsite break/fix repair operations, we get the right technical skill and the right part to the right location at the right time by leveraging and managing a vast onsite service multi-vendor onsite network.

Direct-to-consumer Offerings:

  • Technical courier and door-to-door product exchange service
  • In-home product installations and break/fix services
  • Curbside and doorstep product support service (i.e. repair van)

Professional Business Solutions (B2B):

  • Onsite equipment deployments, installations and setup
  • Scheduled and preventive maintenance
  • Onsite swap, advance exchange and replacement
  • Onsite break/fix repair
  • Same day, Next Business Day, 48h onsite resolution
  • Equipment remote monitoring & technical support

B2X Onsite & Field Services

Service Design & Vendor Management

Let B2X companion you from the conception, project planning and setting up of the right-fit onsite service channel and offering strategy. Benefit from our long experience in designing and implementing regional or global onsite service networks tailored to your specific needs, including the selection, contracting and onboarding of leading onsite service partners.

  • Network design and service offering strategy
  • Sourcing & Vendor Management
  • Technical, technological and commercial onboarding

Operations & Performance Management

Save time and resources and let B2X do the heavy lifting in providing efficient and lasting onsite services for your installed base at your own or customers’ locations. Benefit from our long experience in orchestrating and managing direct and sub-contracted onsite partner networks for guaranteed coverage and service process coherence while gaining full visibility and control over all critical workflows and service levels.

  • Onsite partner authorization and certification
  • Training & competence management
  • Technical and operational audits
  • Supplier relationship and SLA management
  • End-to-end data reporting and deep dive analytics

Claim & Commercial Management

Let B2X reduce complexity and risks in managing strategic service to cash processes in post-sales service partner ecosystems while freeing up cash-flows and ensuring compliance in managing and settling service partner invoices, cash flows and accounts receivables. Benefit from our true “single-source but global” approach: hundreds of partners and thousands of service transactions - one invoice.

  • Claim processing and validation
  • Invoice Management
  • Fraud control and automated claim rules
  • Financial service partner audits

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Onsite & Field Services Solutions

Thomas Skorzewski

VP Business Development and Sales