Start over!

Single-source depot
repair center solutions at
global scale

Enjoy the peace of mind while seeing consistent, efficient and flexible backend repair operations delivered to your needs

Cost-efficient, fast and reliable high-volume
repair operations orchestrated and
delivered form a single-source

Leveraging a global network of renown depot repair partners across the globe, B2X sets up, orchestrates and manages high-performing central and medium- to high-volume depot repair operations towards our clients needs. Our managed repair services cover the complete procut repair cycle, from diagnostics and triage to repair, recycling and disposal.

While delivering efficient and OEM-standard product return, RMA and repair processing operations, we guarantee quality repairs at shortest repair time (TAT), best cost and full transparency into operations and commercial claim settlement.

  • Single- & multi-country backend depot networks
  • Cross-border & consolidated central depot repair service setups
  • Sales return management (DOA screening, customer churn, buyers remorse)
  • In-warranty return RMA & repair processing operations
  • Out-of-warranty & Insurance device processing
  • Product repair on all levels up to component level repair (L4)
  • Swap stock and refurbishment management
  • Product rework and refinement activities
  • Renown, specialized partner repair facilities equipped with latest test, diagnostic and repair equipment
  • ISO 9001 and ISO 14001 certifications

Central Depot Repair Center Solutions

Depot Repair Network & Vendor Management

We help brands entering new geographies in setting up initial and day-1 efficient product repair networks or help established players to optimize cost and customer service levels by repair network redesign, volume consolidation or onboarding new partners to gain new capacity and mitigate risks as sales and return volumes continue to grow.

  • Network design and service offering strategy
  • Depot Service Partner Sourcing & Vendor Management
  • Technical and commercial onboarding
  • System integration and automated RMA & claim processing
  • Repair status and customer information portal integration

Operations Control & Performance Management

Save time, cost and resources and let B2X orchestrate and respond for daily factory shop floor and repair network operations. . With more than 100 renowned backed depot repair service partners across the globe B2X is able to deliver the business outcomes and customer satisfaction targets you expect while we provide you full visibility and control over all critical workflows and let you drill down into key performance indicators.

  • Productivity, capacity and shop floor operations management
  • Work-in-Progress (WIP) management and control
  • Spare parts & inventory control and shortage management
  • Financial, technical and operational repair site audits
  • SLA and KPI management
  • New product introduction (NPI) management
  • Technical repair site support

Claim & Commercial Management

Let B2X reduce complexity and risks in managing all service to cash processes from claim data upload & validation to invoice proposal generation and dispute resolution while freeing up cash-flows and ensuring compliance in settling service partner invoices, cash collection and accounts receivables. Benefit from our true “single-source but global” approach: hundreds of partners and thousands of service transactions - one invoice.

  • Claim and RMA data processing and validation
  • Invoice Management & Dispute Resolution
  • Fraud control and automated claim rules
  • Financial repair site audits

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Central Depot Repair Services

Thomas Skorzewski

VP Business Development and Sales