As the lifespan of products lengthens the value of efficient and trusted maintenance and repair solutions becomes increasingly important.
Multi-vendor, multi-channel and multi-vendor
product maintenance and repair solutions on
a single platform
B2X single-source approach is based on a multi-vendor product support and repair partner ecosystem uniquely composed to offer preventive maintenance and break/fix services either onsite, in customer walk-in service centers or high-volume backend repair depots. Partnering with leading repair and service companies specialized on multiple technology products, allows us to build, integrate and manage the right-fit service network for our clients in desired geographies. By providing a single point of contact, we enable our clients to simplify its repair operations and vendor management, achieve cost savings on labor by consolidating volumes or provide compelling onsite service and break/fix experience to its customers.
We deliver the full range of product support services covering both in-warranty and out-of-warranty repair operations ranging from same-unit repairs, centralized swaps, as-new replenishment and insurance replenishment services across all authorized service channels.
Critical or high-value infrastructure requires special service concepts to keep it running. From planned onsite maintenance intervals and pro-active exchange of critical components (“hot swaps”) to emergency break/fix events with stringent Service Level Agreements (SLAs), B2X provides comprehensive onsite service solutions for multiple technologies.
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From designing and implementing multi-country or centralized depot repair networks to managing shop-floor operations, WIP and critical SLAs on a daily basis, B2X integrated global depot repair turn-key solutions improve total business value by balancing total cost of service, turn-around-times as well as compliance & quality aspects.
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Whether it's an instant product repair or just some help and advice. Customers are seeking for quick but professional face-2-face services in trusted go-to locations. Our long experience in setting up and managing regional and international walk-in center networks help our clients to deliver exceptional on-the-spot customer service experience.
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Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.
