We build tailor-made customer service teams for you
Keep your customers and infrastructure
online with B2X managed contact and
shared service center solutions.
Each interaction matters - whether in direct communication with the consumer on the phone or processed in the back-office. When putting our skills to work on the front lines of customer service operations we are thrilled to deliver more personalized services or free-up key staff of our clients to focus on core business processes.
From self-service channels to getting in touch with the product experts, we help clients to design, implement and integrate the right guided customer service journey through the several support tiers. Regardless whether long-term, one-off or capacity overflow projects we support our clients in defining, implementing and right-size the best-fit location strategy to deliver desired operations from call entry support to 1st and 2nd level contact center operations to efficient back-office processing activities.
We do not make a difference in managing our own talents or our fulfillment partners - we all align them all to the desired business objectives such as efficiency, productivity and customer satisfaction.
Anything related to processing high volume customer orders to resolving lower- to mid-complexity support tasks should not bind any of your valuable resources. While your staff address unique problems pertaining to high-value interactions, let B2X take care of standard and repetitive tasks and reduce your transactional cost.
From standard product issues through proven processes to more complex and escalated issues requiring more sophisticated troubleshooting procedures let B2X help you to build and run the right customer service solution to assist your customer to gain a great support experience.
Your business needs 100% of your attention in developing your product and always stays in the loop for competitive technologies. In order to do so you need a reliable and competent partner behind your product and a partner that knows how keep your products and infrastructure running without interruptions to your daily business operations.
Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.