Bringing front- and back offices
operations together on the B2X
Simplify the way customers get access to support with innovative and consumer-centric support journeys targeted for fast problem resolution. Let customers get the most out of their products by providing tips, tricks, and the latest news – and let them solve issues fast and on their own.
From well-designed service portals and online help-desks to convenient order management gateways. B2X web-based business and end-user portals round up its post-sales services by allowing its clients creation and management of service orders or RMA-request at a fingertip while keeping its customers updated on relevant status at all times
White-label service portals designed as a gateway to a variety of self-service and assisted support options for better, more convenient online service experience. From tips and tricks, FAQs and troubleshooting to the right product repair options. Our customer portals can be easily customized and integrated into your existing ecosystem to stop silo solutions.
Service Order Management via self service portals allows you to place a service or product return order or request an onsite installation service without having to call a customer service agent for support. Be on top of the order status at all times while having full transparency into critical good stock and service inventory levels.
Transform data into actionable insights and explore the power of visualization of critical service operations data to better and faster overview understand network and SLA performance. Reveal the real drivers of service performance and act on trends in a proactive manner. Let us help you turn your data into a competitive advantage.
Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.