B2X Self-Service Solutions
Customer Portals
White-label service portals designed as a gateway to a variety of self-service and assisted support options for better, more convenient online service experience. From tips and tricks, FAQs and troubleshooting to the right product repair options. Our customer portals can be easily customized and integrated into your existing ecosystem to stop silo solutions.
- Knowledge base access, FAQ and Tips & Tricks
- Product registration and access to
- Integration with contact center for chat and phone support
- Product return initiation for warranty or out-of-warranty repair
Business Portals
Service Order Management via self service portals allows you to place a service or product return order or request an onsite installation service without having to call a customer service agent for support. Be on top of the order status at all times while having full transparency into critical good stock and service inventory levels.
- Order placement and management
- Installed base management
- Manage field returns and onsite service events
Reporting & Analytics
Transform data into actionable insights and explore the power of visualization of critical service operations data to better and faster overview understand network and SLA performance. Reveal the real drivers of service performance and act on trends in a proactive manner. Let us help you turn your data into a competitive advantage.
- Centrally collect, store and mine data from customer interactions and service operations
- Intelligent data harmonization for better insights and data analysis - create a single-source of truth
- Produce exclusive insights that help increase operations efficiency and fast-track decision-making
- Safeguard success of critical business outcomes such as revenue generation and cost reduction
