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Improve service operations
and engage customers with
digital workflows

Unlock better business decisions by utilizing operations data and enable your customers to help themselves

Bringing front- and back offices
operations together on the B2X
Service Platform.

Simplify the way customers get access to support with innovative and consumer-centric support journeys targeted for fast problem resolution. Let customers get the most out of their products by providing tips, tricks, and the latest news – and let them solve issues fast and on their own.

From well-designed service portals and online help-desks to convenient order management gateways. B2X web-based business and end-user portals round up its post-sales services by allowing its clients creation and management of service orders or RMA-request at a fingertip while keeping its customers updated on relevant status at all times

  • Reduce product returns by enabling customer self-help
  • Convenient ways to place, manage and track service orders
  • Lower support and transactional cost
  • Integrated knowledge base functionalities
  • Real-time reporting and data analytics for deep insights
  • Automated task-management for standard service and order requests
  • Deep customer service insights through data analytics and customized drill-down performance reports

B2X Self-Service Solutions

Customer Portals

White-label service portals designed as a gateway to a variety of self-service and assisted support options for better, more convenient online service experience. From tips and tricks, FAQs and troubleshooting to the right product repair options. Our customer portals can be easily customized and integrated into your existing ecosystem to stop silo solutions.

  • Knowledge base access, FAQ and Tips & Tricks
  • Product registration and access to
  • Integration with contact center for chat and phone support
  • Product return initiation for warranty or out-of-warranty repair
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Business Portals

Service Order Management via self service portals allows you to place a service or product return order or request an onsite installation service without having to call a customer service agent for support. Be on top of the order status at all times while having full transparency into critical good stock and service inventory levels.

  • Order placement and management
  • Installed base management
  • Manage field returns and onsite service events

Reporting & Analytics

Transform data into actionable insights and explore the power of visualization of critical service operations data to better and faster overview understand network and SLA performance. Reveal the real drivers of service performance and act on trends in a proactive manner. Let us help you turn your data into a competitive advantage.

  • Centrally collect, store and mine data from customer interactions and service operations
  • Intelligent data harmonization for better insights and data analysis - create a single-source of truth
  • Produce exclusive insights that help increase operations efficiency and fast-track decision-making
  • Safeguard success of critical business outcomes such as revenue generation and cost reduction
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Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Self-Service Solutions

Thomas Skorzewski

VP Business Development and Sales

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