Start over!

Excite your customer not
only with exciting products -
services can do so as well.

The power of on-the-spot customer service in retail and sales stores is a powerful driver of compelling customer experiences

Consult and support customers
on-the-spot - with B2X in-store
customer service solutions.

The Apple Genius bar was the forerunner in driving the convergence of retail and customer service environments. Today, leading tech brands across the world copy and refine this concept and provide exceptional customer experiences around its products from the moment they buy to the moment a customer requires support.

B2X in-store customer service consultants & technicians provide superior post-sales support and service experiences for high-end electronic products directly to end-users in retail environments. We just call them “B2X Care Experts”.

Customers can receive hands-on hardware repairs or take lessons to learn how to operate a new product. This solution helps to set competitive advantages and brand stickiness in fast growing electronic markets.

When applied to any retail outlet, these concepts can entirely transform the feel of any store or branch.

  • Personalized in-store post-sales support for electronic products (how-to set up, tips & tricks, etc.)
  • Instant product repair on-the-spot with short turn-around-times
  • Assisted troubleshooting and usage error resolution guided by a technical product expert
  • Create devoted customers and form meaningful relationships.

B2X Instore and Retail Solutions

Resourcing & Staffing

It is not about the best skill or education. It is about attitude, devotion and appetite to make people happy in using its products or devices. B2X supports you in finding and hiring the right staff and talent and provides these either as an own or third party managed resource.

  • Instant access to top talents
  • Turn-key solution from people selection to hiring to onboarding
  • B2X-own or third party managed resources

Skill & Talent Management

Having the right people is not enough. We constantly develop their skills and capabilities to ensure consistent service delivery and to keep them focused on what matters most: keeping customers online and happy with its devices.

  • People onboarding and class-room training
  • E-Learning and certification courses
  • Analytics and performance based skill development plans

Performance Management

B2X high-touch scalable in-store “B2X Care Expert” solutions are founded on best-in-class technologies, data-driven insights, and real-time visibility to current and future skill gaps, enabling strategic planning. Leveraging the B2X ONE Analytics application provides you customized reports and insights into all critical SLAs.

  • Real-time insights and control into KPI reports
  • Data on individual store and agent level
  • Fast-track react to customer satisfaction or capacity issues

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Instore & Retail Solutions

Thomas Skorzewski

VP Business Development and Sales