B2X Instore and Retail Solutions
Resourcing & Staffing
It is not about the best skill or education. It is about attitude, devotion and appetite to make people happy in using its products or devices. B2X supports you in finding and hiring the right staff and talent and provides these either as an own or third party managed resource.
- Instant access to top talents
- Turn-key solution from people selection to hiring to onboarding
- B2X-own or third party managed resources
Skill & Talent Management
Having the right people is not enough. We constantly develop their skills and capabilities to ensure consistent service delivery and to keep them focused on what matters most: keeping customers online and happy with its devices.
- People onboarding and class-room training
- E-Learning and certification courses
- Analytics and performance based skill development plans
Performance Management
B2X high-touch scalable in-store “B2X Care Expert” solutions are founded on best-in-class technologies, data-driven insights, and real-time visibility to current and future skill gaps, enabling strategic planning. Leveraging the B2X ONE Analytics application provides you customized reports and insights into all critical SLAs.
- Real-time insights and control into KPI reports
- Data on individual store and agent level
- Fast-track react to customer satisfaction or capacity issues
