Consult and support customers
on-the-spot - with B2X in-store
customer service solutions.
The Apple Genius bar was the forerunner in driving the convergence of retail and customer service environments. Today, leading tech brands across the world copy and refine this concept and provide exceptional customer experiences around its products from the moment they buy to the moment a customer requires support.
B2X in-store customer service consultants & technicians provide superior post-sales support and service experiences for high-end electronic products directly to end-users in retail environments. We just call them “B2X Care Experts”.
Customers can receive hands-on hardware repairs or take lessons to learn how to operate a new product. This solution helps to set competitive advantages and brand stickiness in fast growing electronic markets.
When applied to any retail outlet, these concepts can entirely transform the feel of any store or branch.
It is not about the best skill or education. It is about attitude, devotion and appetite to make people happy in using its products or devices. B2X supports you in finding and hiring the right staff and talent and provides these either as an own or third party managed resource.
Having the right people is not enough. We constantly develop their skills and capabilities to ensure consistent service delivery and to keep them focused on what matters most: keeping customers online and happy with its devices.
B2X high-touch scalable in-store “B2X Care Expert” solutions are founded on best-in-class technologies, data-driven insights, and real-time visibility to current and future skill gaps, enabling strategic planning. Leveraging the B2X ONE Analytics application provides you customized reports and insights into all critical SLAs.
Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.