Start over!

Building connected, omni-
channel Customer Service
Experiences matters

Lasting customer relationships are the result of hard work and sometimes a roller coaster – let us help you.

Full service across every major
service channel

In today’s “always-on”, “consumer-centricity” and “customer experience is everything” world the level of support and quality of services you provide may not be why a customer chooses to do business with you, it’s often their reason for churning away. For most businesses, customer satisfaction is mission-critical to survival. That’s why we help brands to manage interactions between our clients and its customers, across multiple channels and deliver exceptional and omni-channel customer service experiences.

B2X provides a wide range of customer support services, including remote technical support, customer service portals, order processing and management solutions as well as customer service consultants in retail environments.

  • In-store post-sales customer & technical support agents for clients products, devices or applications
  • Intuitive and customer-centric self-service portals incl. knowledge base (how to, FAQ) functionality, device RMA and return management or contact center integration for remote support (call-back, chat, email)
  • Order entry, back-office processing and order management support
  • Remote technical support: L1-L2 contact center solutions, remote device analysis and problem determination, onsite service coordination

B2X Customer Interaction Solutions

Self-Service Solutions

Reduce cost, unburden contact centers or simply provide customers an additional support channel they expect in today’s digitized world anyways. Let us help you to let your customers find solutions themselves through a knowledge base or automated task management while implementing a new level of customer service experience.

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Contact & Shared Service Center

From efficient back-office support in processing and managing customer orders when your contact center capacity falls short to assisting your customers in case of experiencing standard product issues to more complex and escalated issues requiring more sophisticated troubleshooting procedures, B2X supports you in setting up and running reliable and trusted contact or shared service center operations.

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Instore & Retail Solutions

Reinforce and enhance customer relationships and brand experiences by merging Sales and Customer Support concepts in existing retail concepts. Position person-to-person technical product support strategically as brand ambassadors and help customers from the moment they buy to the moment they need support with dedicated and well-skilled customer service representatives – we call them “B2X Care Experts”.

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Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Get in Touch

Please contact us to learn more about our bespoke, managed and end-to-end after-sales solutions.