Lasting customer relationships are the result of hard work and sometimes a roller coaster – let us help you.
Full service across every major
service channel
In today’s “always-on”, “consumer-centricity” and “customer experience is everything” world the level of support and quality of services you provide may not be why a customer chooses to do business with you, it’s often their reason for churning away. For most businesses, customer satisfaction is mission-critical to survival. That’s why we help brands to manage interactions between our clients and its customers, across multiple channels and deliver exceptional and omni-channel customer service experiences.
B2X provides a wide range of customer support services, including remote technical support, customer service portals, order processing and management solutions as well as customer service consultants in retail environments.
Reduce cost, unburden contact centers or simply provide customers an additional support channel they expect in today’s digitized world anyways. Let us help you to let your customers find solutions themselves through a knowledge base or automated task management while implementing a new level of customer service experience.
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From efficient back-office support in processing and managing customer orders when your contact center capacity falls short to assisting your customers in case of experiencing standard product issues to more complex and escalated issues requiring more sophisticated troubleshooting procedures, B2X supports you in setting up and running reliable and trusted contact or shared service center operations.
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Reinforce and enhance customer relationships and brand experiences by merging Sales and Customer Support concepts in existing retail concepts. Position person-to-person technical product support strategically as brand ambassadors and help customers from the moment they buy to the moment they need support with dedicated and well-skilled customer service representatives – we call them “B2X Care Experts”.
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Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.
