B2X Post-Sales Services
Post-sales services and product life-cycle management are about so much more than just efficient spare parts & repair management and occasional help-desk support.
At B2X, we are all about helping our clients make their products stand out from competition and deliver what its users expect - great customer experiences and in-life performance. From simplifying large- and small-scale product deployments to efficient product return, repair and onsite maintenance operations or personalized first & second line technical customer support, B2X designs, implements and runs bespoke service solutions along the entire post-sales value chain.
Our single-source, multi-vendor approach helps our clients to achieve critical business goals while focusing on growing their businesses on a global scale.
Complexity Reduction
Gain higher value and reduce efforts in managing the risks and challenges arising from the nature of multi-channel/ multi-vendor service & fulfillment networks, increasing numbers of geographies and service offerings by benefiting from B2X’s single-source and service platform approach.
Go-to-market Agility and Flexibility
We help your business scale and deliver outstanding service performance in the required geographies and customer segments by leveraging our global service platform and connecting you to the right service and fulfillment networks.
Optimized Cost and Efficiency
Maximize the efficiency of your post-sales operations while optimizing your warranty obligations and cost of service. We ensure the right service setups and streamline your material, logistics and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.
Improved Operations Control
Establish a single point of control for your post-sales operations, secure critical SLAs, achieve cost savings and gain new levels of efficiency and insights. Our integrated B2X ONE Service Technology Platform provides deep insights into any critical service and fulfillment control points.
