Hello!

Start over!

Simplify your customers’ repair experience. For greater customer satisfaction.

REPAIR Solutions

Deliver best in class repair at the highest possible speed for maximum customer satisfaction. B2X provides a complete product support and repair ecosystem, from product returns to professional repairs in centralized depots and authorized service centers or at home.

We help you to:

  • Deliver short turnaround times with high first-time resolution rates
  • Reduce management complexity and gain full control of warranty cost
  • Maximize customer satisfaction
  • Gain full operational transparency through our integrated technology
  • Exploit the benefits of offering out-of-warranty repair in a controlled manner
  • Reduce costs and gain flexiblity by leveraging economies of scale in our repair service network

Key features of our REPAIR Solutions

Returns management

Minimize downtime. B2X returns management makes product returns easy for people while improving customer satisfaction. By partnering with leading logistics companies such as DHL, UPS or TNT, B2X guarantees global coverage, stable and fast fulfillment.

Your benefits:

  • Automated RMA management and online communication with your customers
  • Handling of all returns and RMA processing operations, including door-to-door and bulk device pickups and returns

Repair management

Deliver an instant high quality repair for any in-warranty and out-of-warranty issue. B2X Repair Management drives customer satisfaction through guaranteed short turnaround times and high-quality repair processes.

As an integral part of the B2X SMART SERVICE Platform, our repair services are performed to OEM-standards by a best-in-class network of certified fulfillment partners. Steering performance through automated data processing and RMA tracking across our global service partner network allows us to provide full visibility and reporting of repair incidents back to our clients and delivery organization.

Field services

Deliver the ultimate in-home repair service experience. B2X Care Experts support people in the most convenient way right at home generating a higher brand loyalty.

Your benefits:

  • High first-time resolution rate through skill-based B2X Care Expert job assignments and remote problem triage and troubleshooting
  • Warehouse-to-van inventory optimization to avoid stock-outs in the field and excessive inventory levels
  • Focus on customer interaction with permanent feedback loops on customer service experience and satisfaction

Get all the details of our REPAIR Solutions

Get our free REPAIR Solution brief PDF.

[mc4wp_form id="21297"]

Enter your email now to get our free REPAIR Solution brief PDF:

Interested in B2X's REPAIR solutions? Get in touch!

Sebastian Bott

Head of Service and Product Management

Contact me
Contact me
Contact me

Choose the solution that fits to your business needs

PROTECT

Create a worriless usage experience with our insurance solutions, claim management and service fulfillment.

Learn more
Learn more
Learn more

SUPPORT

Empower your customers with our on-device apps, portals, walk-in and call centers.

Learn more
Learn more
Learn more

RETAIN

Maximize user convenience with our attractive trade-in, buy-back and premium service packages.

Learn more
Learn more
Learn more

Care as a Service

Turn aftersales into a user-centric business with our outsourcing solution for all aspects of customer care.

Learn more
Learn more
Learn more

Business Services

Transform your business with our unique industry expertise, proprietary technology and applied data insights.

Learn more
Learn more
Learn more

SMARTCARE Technology

Get on top of all service operations through our uniquely designed enterprise service management architecture.

Learn more
Learn more
Learn more