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Protect what keeps customers connected and maximize brand loyalty.

PROTECT Solutions

The damage of smartphones and electronic devices often comes with a hefty price tag. Give your customers peace of mind and deliver a worry-free support and repair experience when the manufacturers’ warranties come short. B2X PROTECT provides attractive insurance offerings supported by fast and convenient claim management and reliable service fulfillment.

Increased customer retention

Engage with customers by adding value to your brand. Provide compelling insurance solutions for devices keeping customers happy all the time.

Competitive differentiation

Differentiate your brand with relevant insurance plans, transparent claim handling and speedy, high quality repairs.

Additional revenues

Benefit from the large consumer electronics and smart mobile insurance market by collecting insurance premiums for every insurance plan sold.

Key features of our PROTECT Solutions

Insurance plans

Maximize your customer’s moment of purchase by creating a carefree experience with a new device. From accidental damage coverage to warranty extensions, B2X provides the best-fit insurance solution for a brand – from conception to set up and implementation.

Your benefits:

  • Fast time to market
  • B2X partners with trusted insurance companies and brokers
  • Multi-channel repair service in case of damage: at home, mail-in, walk-in center
  • High quality repairs in the fastest possible time

Insurance fullfilment

Get your customers back online fast! B2X guarantees high-quality repairs at maximum speed for total customer satisfaction. From device pick-up and return to claim validation testing and repairs, our turnkey solution handles every aspect of insurance fulfillment.

Your benefits:

  • High-quality repairs with original or certified spare parts
  • Real-time visibility of performance and customer repair status
  • Global coverage to expand into new regions fast
  • Low transactional cost for repair operations management

Get all the details of our PROTECT Solutions

Get our free PROTECT Solution brief PDF:

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Interested in B2X's PROTECT solutions? Get in touch!

Sebastian Bott

Head of Service & Product Management

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Choose the solution that fits to your business needs

SUPPORT

Empower your customers with our on-device apps, portals, walk-in and call centers.

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REPAIR

Create a first-rate repair experience with our returns management, repair management and field service solutions.

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RETAIN

Maximize user convenience with our attractive trade-in, buy-back and premium service packages.

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Business Services

Transform your business with our unique industry expertise, proprietary technology and applied data insights.

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Care as a Service

Turn aftersales into a user-centric business with our outsourcing solution for all aspects of customer care.

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SMARTCARE Technology

Get on top of all service operations through our uniquely designed enterprise service management architecture.

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