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Maximize flexibility and scale of your customer service business.

Care as a Service (CaaS)

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and seamless customer experience, CaaS combines both end-to-end, multi-channel support for our clients’ consumers and a ready to go and global service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

Designed around clients specific customer service requirement, service and performance levels, and delivered in an “as a Service” business model, CaaS automatically scales with your business. Following a unique subscription model, our clients pay a monthly service fee for each sold and activated device under the manufacturer’s warranty – for total transparency and predictability of warranty and support cost.

Why Customer Care as a Service?

In an era of consumerism and severe battle for winning customer loyalty, companies are looking for energized service strategy to improve customer satisfaction and loyalty on the transactional and relationship level . As such, companies are redefining their current service proposition across the entire customer life cycle, delivery infrastructures and operating models to find setups that will enable a step change in performance, customer satisfaction and provide a true differentiation to competition – all, while investments must secure cost-efficient service delivery that balances value to the customer with company value.

CaaS dramatically reduces complexity in service execution, infrastructure and overhead cost while leveraging service-enabling technology providing new customer service experiences and new ways of channel integration. B2X is entirely committed to deliver highest customer satisfaction and service performance through tight SLAs linked to the subscription fee model.

Benefits

Improved business agility

Shorten your time to market to a matter of weeks and increase your organizational responsiveness to adapt and succeed in a rapidly changing business environment.

One-stop care solution

Reduce operational, organizational and administrative complexity by choosing a single-source solution for all aspects of your customer care.

Thought leadership

Gain access to the latest thinking, benefit from continuous service innovation and adapt new technologies fast – while staying focused on your business’ core competences.

Automatically scaled

Benefit from a truly unique business model that automatically scales your customer care operations to your global presence and installed customer base.

Get all the details of our Care as a Service model

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Want to learn more about CaaS? Get in touch!

Sebastian Bott

Head of Service & Product Management

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