B2X manages service and logistics in urban mobility enabling higher customer satisfaction and rapid business growth.
E-scooters and other micromobility vehicles are complex electronic devices. Customers expect reliable vehicles that take them safely to their destination. B2X develops turnkey service and logistics solutions creating peace of mind for urban mobility customers and helping manufacturers and operators expand their business faster.
Urban mobility brands face the challenge of expanding their market footprint through viable growth strategies rapidly. At the same time, e-scooters and similar vehicles are complex devices that require a rock-solid service and logistics setup.
Defective e-scooters put the brand reputation of ridesharers and device manufacturers at stake. Downtimes are mission-critical, as customers usually expect round-the-clock availability. This places high demands on post-sales service.
Heavy-weight products with large dimensions are a logistical challenge.
B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.
B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs.
B2X operates end-to-end customer interaction solutions on behalf of urban mobility brands addressing all essential support aspects.
Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.
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