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Grow faster with turnkey,
end-to-end post-sales
service solutions

Excel in the highly dynamic market for e-scooters
and micromobility vehicles with scalable service
and logistics..

B2X manages service and logistics in urban mobility enabling higher customer satisfaction and rapid business growth.

E-scooters and other micromobility vehicles are complex electronic devices. Customers expect reliable vehicles that take them safely to their destination. B2X develops turnkey service and logistics solutions creating peace of mind for urban mobility customers and helping manufacturers and operators expand their business faster.

  • Platform for scalable business growth
  • Flexible 4PL operating model with maximum scalability
  • End-to-end logistics, customer interaction and repair operations
  • Consistent, multi-channel service experience
  • Flexible delivery model from centralized to onsite services
  • Local service and logistics solutions with local fulfillment partners
  • Complete transparency thanks to integrated technology platform
  • Access to a complete product support and repair ecosystem

E-scooters and urban mobility vehicles are complex electronic devices.

Urban mobility brands face the challenge of expanding their market footprint through viable growth strategies rapidly. At the same time, e-scooters and similar vehicles are complex devices that require a rock-solid service and logistics setup.

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Logistics, service and repair require availability around the clock.

Defective e-scooters put the brand reputation of ridesharers and device manufacturers at stake. Downtimes are mission-critical, as customers usually expect round-the-clock availability. This places high demands on post-sales service.

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Heavy-weight products with large dimensions are a logistical challenge.

Heavy-weight products with large dimensions are a logistical challenge.

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Urban Mobility Post-Sales Solutions

Value-added Logistics

B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.

  • Warehouse management and product rollout
  • Hardware and software customizing and configuration
  • Returns management, testing and refurbishment

Maintenance & Repair

B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs.

  • Hardware testing and diagnostics
  • Front-endOnsite and centralized depot repair and reconditioning
  • Refurbishment and material management

Customer Interaction

B2X operates end-to-end customer interaction solutions on behalf of urban mobility brands addressing all essential support aspects.

  • RMA portal and return management solutions
  • Level 1 call center service and technical support
  • Remote access support for hardware diagnostics

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Urban Mobility Industry Solutions

Eduard Falkenreck

Business Development Urban Mobility

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