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Closed-loop post-sales
solutions for payment
and vending

The one-stop-shop service and logistics platform for
point-of-sales systems, payment terminals and kiosks
systems..

B2X offers holistic, end-to-end post-sales service solutions for vendors and operators of POS, payment and kiosk systems.

Whether you are a payment service provider or operating a business-critical retail infrastructure: We offer reliable and efficient service and logistics solutions to support POS, payment or kiosk systems. In addition to warehousing, configuration and installation services, we cover the entire lifecycle, including support and repair services.

  • Coverage of the most relevant requirements such as PCI
  • Local service and logistics solutions with local fulfillment partners
  • Scalable service solutions for any volume cluster
  • Complete transparency thanks to integrated technology platform
  • Flexible operating model
  • Broad regional coverage for a complete service portfolio
  • Ideal platform for vendors with global expansion plans
  • Decades of experience in post-sales service – we speak your language

Payment and vending hardware is a pivotal element of any merchant’s ecosystem.

Maximum availability of POS, payment and kiosk systems has become an essential part of customers' business processes. This turns point-of-sales hardware products and systems into a key sales and profit driver.

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Logistics, service and repair require availability around the clock.

Defective point-of-sales, payment and kiosk systems put the merchants’ business at stake. Downtimes are mission-critical, as they usually expect round-the-clock availability. This places high demands on post-sales service.

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Critical products and low volumes place high demands on post-sales.

Critical products and low volumes place high demands on post-sales.

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Payment & Vending Post-Sales Solutions

Value-added Logistics

B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.

  • Warehouse management and product rollout
  • Hardware and software customizing and configuration
  • Returns management, testing and refurbishment

Maintenance & Repair

B2X offers testing, repair, advanced swap and fulfillment services helping payment solutions providers securing maximum hardware availability for their merchants.

  • POS and terminal hardware testing and diagnostics
  • Onsite and centralized depot repair and reconditioning
  • Refurbishment and material management

Customer Interaction

B2X operates an end-to-end customer interaction solution on behalf of payment and vending solution providers addressing all essential post-sales aspects.

  • RMA portal and return management solutions
  • Level 1 call center service and technical support
  • Remote access support for hardware diagnostics
  • Order management and order processing

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Payment & Vending Industry Solutions

Thomas Skorzewski

VP Business Development and Sales

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