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Single-source technology
support solutions to scale
your business faster

The post-sales platform powering electronic products
anywhere in the world, with any service and logistics
challenge..

B2X offers smart and bespoke
post-sales solutions supporting a multitude
of electronic devices and technologies.

Managed service and logistics solutions powered by B2X will help you get the most out of your post-sales service. B2X is the partner of choice for many of the world’s leading technology brands. We develop turnkey solutions for value-added logistics, customer interaction and maintenance and repair helping tech brands expand their business faster.

  • All-in-one post-sales solution from a single source
  • Flexible 4PL operating model with maximum scalability
  • Excellent customer experience beyond fixing a product
  • End-to-end logistics, customer interaction and repair operations
  • Broad regional coverage for a complete service portfolio
  • Complete transparency thanks to integrated technology platform
  • Scalable service solutions for any volume cluster
  • Ideal platform for vendors with global expansion plans

Customer experience is becoming a decisive competitive factor in the technology business.

While features and functions of technological products are becoming less important, the focus has shifted on the customer experience – at every stage of the lifecycle. End-to-end post-sales solutions help address this challenge and maximize customer satisfaction.

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Global scalability represents a major challenge for technology brands

Fast go-to-market and global presence are essential for long-term success in the technology market. Benefit from an agile 4PL model that automatically scales your service and logistics operations to your global presence and installed customer base.

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Logistics, customer support and repair require availability around the clock.

Logistics, customer support and repair require availability around the clock.

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Technology Post-Sales Solutions

Value-added Logistics

B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.

  • Warehouse management and product rollout
  • Hardware and software customizing and configuration
  • Returns management, testing and refurbishment

Maintenance & Repair

B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs.

  • Hardware testing and diagnostics
  • Onsite and centralized depot repair and reconditioning
  • Refurbishment and material management

Customer Interaction

B2X operates end-to-end customer interaction solutions on behalf of technology brands addressing all essential support aspects.

  • RMA portal and return management solutions
  • Level 1 call center service and technical support
  • Remote access support for hardware diagnostics

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Your Contact for Technology Industry Solutions

Eduard Falkenreck

Business Development Emerging Technologies

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