Start over!

Seamless service and logistics
for the devices that dominate
people’s everyday lives

Managed post-sales service solutions for
smartphones, wearables and consumer
electronics brands..

B2X is the partner of choice to many of the
world’s leading consumer brands managing
post-sales services end-to-end.

Whether you are a smartphone, consumer electronics or wearable brand: An excellent post-sales service experience has become a key differentiator! More than 80% of customers would bid farewell to the brand of their choice if another device maker offered better services. B2X helps you get the most out of your post-sales service.

  • Bespoke and omni-channel customer and product service setup
  • End-to-end logistics, customer interaction and repair operations
  • Flexible 4PL operating model with maximum scalability
  • All-in-one post-sales solution from a single source
  • Excellent customer experience beyond fixing a product
  • Complete transparency thanks to integrated technology platform
  • Broad regional coverage for a complete service portfolio
  • Ideal platform for vendors with global expansion plans

Differentiation requires focus on a single factor: the best customer experience.

A unique customer experience has become the decisive factor in a market where product differences are only marginal. Use a proven post-sales solution with integrated customer support, logistics and repair capabilities to maximize customer satisfaction.


Global scalability represents a major challenge for consumer technology brands.

Fast go-to-market and global presence are essential for long-term success in the consumer electronics market. Benefit from an agile 4PL model that automatically scales your service and logistics operations to your global presence and installed customer base.


Growing service and logistics networks are complex and difficult to manage.

Growing service and logistics networks are complex and difficult to manage.


Mobile & Consumer Electronics Post-Sales Solutions

Value-added Logistics

B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.

  • Warehouse management and product rollout
  • Hardware and software customizing and configuration
  • Returns management, testing and refurbishment

Maintenance & Repair

B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs.

  • Hardware testing and diagnostics
  • Onsite and centralized depot repair and reconditioning
  • Refurbishment and material management

Customer Interaction

B2X operates end-to-end customer interaction solutions on behalf of mobile and consumer electronics brands addressing all essential support aspects.

  • RMA portal and return management solutions
  • Level 1 call center service and technical support
  • Remote access support for hardware diagnostics

Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

Get in Touch

Please contact us to learn more about our bespoke, managed and end-to-end after-sales solutions.