Mobile & Consumer Electronics Post-Sales Solutions

Seamless service and logistics
for the devices that dominate
people’s everyday lives

Managed post-sales service solutions for
smartphones, wearables and consumer
electronics brands..

B2X is the partner of choice to many of the
world’s leading consumer brands managing
post-sales services end-to-end.

Whether you are a smartphone, consumer electronics or wearable brand: An excellent post-sales service experience has become a key differentiator! More than 80% of customers would bid farewell to the brand of their choice if another device maker offered better services. B2X helps you get the most out of your post-sales service.

Bespoke and omni-channel customer and product service setup
End-to-end logistics, customer interaction and repair operations
Flexible 4PL operating model with maximum scalability
All-in-one post-sales solution from a single source
Excellent customer experience beyond fixing a product
Complete transparency thanks to integrated technology platform
Broad regional coverage for a complete service portfolio
Ideal platform for vendors with global expansion plans

Differentiation requires focus on a single factor: the best customer experience.

A unique customer experience has become the decisive factor in a market where product differences are only marginal. Use a proven post-sales solution with integrated customer support, logistics and repair capabilities to maximize customer satisfaction.

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Global scalability represents a major challenge for consumer technology brands.

Fast go-to-market and global presence are essential for long-term success in the consumer electronics market. Benefit from an agile 4PL model that automatically scales your service and logistics operations to your global presence and installed customer base.

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Growing service and logistics networks are complex and difficult to manage.

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Mobile & Consumer Electronics Post-Sales Solutions

Value-added Logistics

B2X offers comprehensive logistics solutions for the entire product life cycle – from configuration to distribution, and installation up to the returns management.

Warehouse management and product rollout
Hardware and software customizing and configuration
Returns management, testing and refurbishment

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Maintenance & Repair

B2X offers a complete product support and repair ecosystem that maximizes product uptimes and accelerates break/fixes from product returns to professional repairs.

Hardware testing and diagnostics
Onsite and centralized depot repair and reconditioning
Refurbishment and material management

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Customer Interaction

B2X operates end-to-end customer interaction solutions on behalf of mobile and consumer electronics brands addressing all essential support aspects.

RMA portal and return management solutions
Level 1 call center service and technical support
Remote access support for hardware diagnostics

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Learn From Companies Like Yours

Discover how companies like yours are redefining their post-sales service and logistics operations with the help of B2X. Discover all the ways businesses unchain service complexity and deliver a better customer experience.

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Additional Resources

Explore the B2X Resource Center for free articles, guides, best practices, research, and more to help your business develop post-sales service and logistics one step further – every day.

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