All-in-one customer service solutions for home automation devices.
Customer Service Solutions for Home Automation
Excellent customer service has become a key differentiator for smart electronic devices: 84.2% of your customers would bid farewell to their brand if another device maker offered a better customer service experience. Get your customers top-notch support and repair for smart appliances and home automation devices.
B2X’s managed customer service solutions will help you get the most out of your customer service. B2X is the partner of choice for many of the world’s leading electronics brands. We develop turnkey customer service solutions creating peace of mind for home automation users and helping manufacturers expand their business faster. B2X is able to support your business anywhere in the world, with any customer service challenges you may face.
Highest level of scalability
Benefit from a truly unique business model that automatically scales your customer service operations to your global presence and installed customer base.
Maximum business agility
Shorten time to market to a matter of weeks and increase your organizational responsiveness to adapt and succeed in a rapidly changing business environment.
Top-notch customer experience
Utilize a proven customer support solution with excellent troubleshooting and repair capabilities. Avoid unnecessary returns and maximize customer satisfaction.
Full transparency, maximum control
Plug into a scalable customer service platform available in virtually every country, giving you full flexibility and an excellent orchestration of your entire service process.
Customer Service Solutions Powered by B2X
B2X helps manufacturers of smart appliances and home automation devices grow faster through turnkey, end-to-end customer service solutions. B2X manages all aspects of the customer service experience laying the foundation for higher customer satisfaction and rapid business growth in the highly dynamic home automation market.
Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for home automation brands who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.
B2X Business Services
Manage your service network more efficiently and optimize your performance. B2X gives manufacturers of smart appliances and home automation devices fast access to high-performing service networks, providing superior support and repair solutions.
As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.Learn more
B2X Care as a Service
Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.
Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for home automation devices and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.Learn more
Take Your Customer Service to the Next Level
The smart home needs smarter services. The new customer service guide presents strategies to help you create a better customer experience.