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4 Common Customer Service Myths Customer Experience Professionals...

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Customer Service Vs. Customer Experience: Know the Difference,...

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Why GDPR Requires a New Approach to Consumer...

Discover how B2X helps Apple provide superior customer care in the Indian market

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Why Customer Care Organizations Have Only 10 Minutes...

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Customer Care

Why Self-Service Has Reached a Tipping Point and...

Learn how B2X operates a global customer care solution on behalf of the tech giant.

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Customer Care

Why Your Call Center Is a Key Element...

Customer Care

Learning from Customer Care Gurus: 6 Influencers and...

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5G Is in the Starting Blocks: How the...

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Mobile Revolution á la 2018 – 5 Trends...

Customer Care

The Cost of Bad Customer Service: 10 Stats...

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Service Innovation: a New Customer Experience on the...

Customer Care

6 Reasons Why Smartphone DIY Repair Kits Will...

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What 2018 Holds for Smartphone and Consumer Electronics...

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The Social Supply Chain – 4 Strategies to...

Customer Care

Understanding Customer Service Experience in 6 Steps

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5 Trends That Will Change the Smart Mobile...

Customer Care

Changing the Way You Look at Your Customers:...

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4 Major Business and Technology Trends that Will...

Customer Care

It’s Not Rocket Science but Hands-On Work: How...

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After-Sales Challenges in Emerging Markets – Strategies to...

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In the Fast Lane: Vietnam Stands Out with...

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Global Doesn’t Always Mean Global: Why Only a...

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Winning with Customer Care Outsourcing: Four Key Success...

Customer Care

After-Sales Service Outsourcing: Why Complete BPO Solutions for...

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Customer Care 2027 – 3 Forecasts of How...

Spotlight

From the iPhone to Google Glass to 14...

Spotlight

„That the Introduction of the iPhone and the...

Spotlight

Spotlight on Russia: Growth Champion With Demanding Smartphone...

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Spotlight on India: Smartphone Addiction Gives Mobile Industry...

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Spotlight on Brazil: Rapidly Increasing Smartphone Prevalence and...

Customer Care

When Smartphones and IoT Devices Break, Superior Customer...

Trends & Insights

Connected Everywhere, Connected Everything: 14 Billion Consumer IoT...

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Remote Control to People’s Lives with Emotional Attachment:...

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Steep Growth Curve and Unrivalled Market Leadership: How...

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Virtual Reality Made in China: How 200 Startups...

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Chinese Tech Industry Conquers the Global Market for...

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Insurtech Meets IoT – How 20 Billion Connected...

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Hot on the Heels of Insurtech Startups: Established...

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Insurtech Players Focus on a Perfect Customer Experience...

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4 Reasons Why the Stagnant Smartphone and Mobile...

Customer Care

Artificial Intelligence in Customer Care: Will Machine Learning...

Customer Care

Smartphones And Consumer IoT Devices Are Becoming Even...

Customer Care

Augmented Reality Disrupts the Customer Care Experience –...

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Digital Transformation Is Accelerating Customer Experience Innovations in...

Customer Care

More than the Sum of its Parts: Why...

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Service and Quality Initiative Elevates Chinese Smartphone Manufacturers...

Customer Care

Why a Superior Customer Care Experience Relies on...

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3 Ways Real-Time Data and Analytics Improve Customer...

Customer Care

4 Key Ingredients for Operational Excellence in Customer...

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How Billions of Connected IoT Devices Are Transforming...

Customer Care

The Underestimated Risk: Why Mobile and IoT Security...

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How IoT Will Change the Way Businesses Collect...

Customer Care

Provide Service Through the Eyes of Your Customer

Customer Care

Service Champions – 6 Examples of Excellent Customer...

Customer Care

Loyalty or Disloyalty – How Customer Service Impacts...

Customer Care

Smartphones Break More Often Than You Would Think...

Customer Care

10 Tips To Protect Your Smartphone All Summer...

Trends & Insights

Multi-Billion Dollar Used Smartphone Market – A Win-Win...

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Why Owning the End-to-End Customer Journey Is the...

Spotlight

How Billions of IoT Devices Will Turn the...

Customer Care

How We Escape a Smartphone Crisis – the...

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Inside the Mind of a Millennial

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How Swedish Micro-Insurance Pioneer BIMA Makes Protection Affordable...

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The Future of Smartphones – Will We See...

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How Self-Service Kiosks Might Change the Service Experience...

Customer Care

Why Face-to-Face Service in Retail Stores Remains a...

Customer Care

Instant Help at the Customer’s Fingertips – Smartphone...

Customer Care

“Device Mesh” – How Multi-Device Usage Changes the...

Customer Care

Smart Home Market Takes Off With New Opportunities...

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Moving Towards a Wallet-less Society in 2016 and...

Customer Care

Big Data Grows Up – and Helps Improve...

Customer Care

The Power of Customer Loyalty and Customer Satisfaction

Customer Care

The Evolution of Mobile Technology

Trends & Insights

Smartphone Protection Plans: Why Are They So Popular...

Customer Care

Humanization Changes the Face of the Customer Experience

Customer Care

Putting the Customer First: Tips to Providing Ultimate...

Trends & Insights

A Necessary Paradigm Shift in the Service Supply...

Customer Care

Technology is pushing the limits on smart mobile...

Customer Care

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