Start over!

Boost operational excellence for after-sales service in a complex market.

Europe, Middle East and Africa

With the global headquarters based in Munich, Germany, B2X has a long-withstanding foothold in Europe, Middle East and Africa (EMEA). Transform your after-sales operations with B2X’s trusted service network across 63 countries.

Regional setup

Simplify your after-sales operations in a complex market with an experienced partner. B2X manages 26 backend repair centers and 472 frontend service locations across EMEA, driving customer care excellence for its customers.

EMEA key facts

Headquarters in Munich, Germany. Subsidiaries in Poland, Russia, United Kingdom.




Frontend Service Locations


Backend Repair Centers




“We help leading smartphone and consumer electronics brands transform after-sales service into a competitive advantage.”

– Phil Telfer

Chief Sales Officer

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Success stories

B2X supports leading smartphone and consumer electronics companies to boost operational excellence in after-sales services. Learn how companies like yours deliver a seamless customer care experience in EMEA.


simplesurance is one of the leading providers for product insurances. With the help of B2X, simplesurance enters new markets quickly and ensures that customers receive excellent service for insured products.

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With 1.4 billion registered devices, Microsoft has one of the world’s largest customer bases in the mobile industry. B2X operates a global customer care solution for Microsoft phones on behalf of the tech giant.

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Motorola offers attractive service offerings such as extended service plans, accidental damage protection and out-of-warranty repair services through a web portal. B2X operates the online service as an all-in-one solution.

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Key industry players such as Apple, Microsoft, Lenovo, Sony and Xiaomi trust B2X to deliver an excellent service experience to their customers in EMEA. With our powerful service network and flagship technology, B2X covers all dimensions of customer care – turning it into a competitive advantage for your brand.

Want to improve your customer care? Get in touch.

Sebastian Bott

Vice President Group Sales & Business Development

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