Google partners with B2X to provide best-in-class customer care for Pixel, Phone by Google
B2X becomes exclusive “Google Authorized Service Partner“ in India and establishes in-home smartphone service in the fastest growing mobile market
MUNICH AND MUMBAI – November 8, 2017 – B2X, the leading provider of customer care services for smart mobile and consumer IoT devices, announced today that it has been certified as the exclusive “Google Authorized Service Partner” for India – one of Google’s key markets worldwide. Together, B2X and Google will roll out an innovative service offering for people using Pixel, a phone by Google. People who need help with their Pixel phone will benefit from a completely new and highly convenient service on their doorsteps. In true “you don’t need to come to us, we’re happy to come to you” fashion, certified B2X service experts will diagnose device related issues in people’s homes and provide immediate help. The new customer care solution adds to Google’s mission to provide customers with the best possible Pixel experience.
Pixel owners need to simply contact Google’s call center and will be seamlessly transferred to B2X. After a first remote diagnosis on the phone, a B2X technician will make an appointment with the customer and have all required tools and parts at hand. If the customer prefers to send in the device for service, a logistics courier will pick up the smartphone and return it after repair. Aiming to minimize any inconvenience during the repair process, B2X and Google will provide a loaner device to the customer while their phone is being tended to. Alternatively, customers can turn to one of many walk-in service centers operated by B2X throughout India, all of which will be certified for providing customer care for Pixel devices.
“We are extremely excited to help Google provide premium service for people using Pixel in India. India is a vibrant mobile market and people love the Google brand. We will make sure that we exceed their expectations and deliver seamless and fast service and support for any question people may have around their smartphones,” says Maximilian Grabmayr, CEO of B2X India.
“It’s a great honor for us to start our new partnership with Google in India. India is the second largest and fastest growing smartphone market in the world and we are very happy that Google has selected B2X as the exclusive service provider. Together, we will deliver one of the most advanced customer care offerings in the market,” says Rainer Koppitz, Chief Executive Officer of B2X.
B2X is the leading global provider of end-to-end customer care solutions for mobile and IoT devices. Founded in 2007, B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior after-sales service experience. The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.
Head of Global Marketing & Communication
B2X Care Solutions