B2X Updates Technology Platform for Mobile Device Customer Care
New SMARTCARE Technology Powers the Global Customer Care Ecosystem with Data as a Service (DaaS) and Self-Help Functionalities
MUNICH – February 9, 2016 – B2X, the leading provider of customer care services for mobile devices, will present a new major release of the SMARTCARE Technology platform at 4 Years From Now (4YFN) Hall of the Mobile World Congress 2016. The new release is a best-in-class enterprise platform that is designed for innovative and efficient customer care. The platform serves the global customer care ecosystem for mobile devices integrating hundreds of service partners and thousands of data points around the world. It allows manufacturers of mobile devices, providers of digital insurances, mobile network carriers and consumer electronics retailers to optimize the entire customer care journey of mobile device users through real-time visibility of data. Some of the key features of the new release are:
- Data as a Service (DaaS) – Real-time data from service interactions, available and visible throughout the customer care journey and across the ecosystem
- Process Automation – Automated customer care processes for routing mobile devices, selecting service partners, fulfilling spare parts and self-diagnostics.
- Data Analytics – Proactive use of customer care data to improve processes, increase visibility throughout the ecosystem, identify trends and predict problems.
- Self-Service – On-device apps and web portals ensuring easy access to service from everywhere at any time, resulting in lower costs and customer satisfaction.
“People rely on their smartphone everyday, in every minute, every second. We minimize the disruption from their digital lives,” said Dieter Weisshaar, B2X’s Chief Commercial Officer. “People enjoy their digital life and want to stay connected. When things go wrong with their mobile device, they need instant help – at any time, wherever they are.”
Customers of B2X are device manufacturers, insurance providers, carriers and retailers. By using SMARTCARE Technology, they can deliver the most seamless customer care experience for people using mobile devices.
SMARTCARE Technology consists of a modern cloud platform and an integrated mobile application that serves mobile device users. “Our platform is scalable by design and can scale for millions of transactions,” said Christian von Stengel, B2X’s Chief Digital Officer. “We have designed modern architectural building blocks for a complete service oriented architecture. That allows connecting our platform to any modern customer care infrastructure. We offer state-of-the-art integration points, a proactive decision support system, adaptive presentation layers and a native on-device application for major mobile operating systems.”
B2X SMARTCARE Technology will be available in the second half of 2016 and will be unveiled at 4 Years From Now Congress in Barcelona, 22-25 February 2016, Hall 8, Stand S13. The Mobile World Congress hosts the world’s biggest mobile industry event including the global tech startup community 4YFN (4 Years From Now) of which B2X is a part.
B2X is the leading global provider of end-to-end customer care solutions for mobile and IoT devices. Founded in 2007, B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior after-sales service experience. The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.