B2X partners with simplesurance to offer mobile and IoT product insurance solutions across Europe
Leading e-commerce provider for product insurances, simplesurance-group, extends partnership with B2X to provide a superior after-sales experience and fully automated customer care processes
MUNICH – April 18, 2017 – B2X, the leading global provider of end-to-end customer care solutions for mobile and consumer IoT devices, announced today that it has been selected by simplesurance-group as one of its premier after-sales service partners in Europe. The Berlin InsurTech startup has revolutionized the customer acquisition for product insurances by integrating a plugin into the digital point of sale that enables the purchase of product insurances in just one click. The company has been first mover by developing the innovative cross-selling software solution and is well on its way to become the leading e-commerce provider for product insurances worldwide. simplesurance already partners with B2X on behalf of selected mobile brands. With its industry-leading SMARTCARE Technology platform and SMARTCARE customer care solutions, B2X will support simplesurance to roll out and operate its rapidly growing product insurance business in all European Union countries as well as in Norway and Switzerland, 30 in total. The joint goal is to provide customers who subscribe via simplesurance to a product insurance for smartphones, wearables and IoT devices with a seamless after-sales service experience. “Our cross-selling software is used by some of the world’s leading e-commerce and mobile brands. We’re very happy to take our successful partnership with B2X to the next level,” says Robin von Hein, Founder and CEO of the simplesurance-group. “B2X delivers a great plug-and-play solution that makes it easy for us to add additional service. As we continue to expand internationally and broaden our product portfolio, we will leverage B2X’s proven SMARTCARE Technology platform to deliver an excellent service experience to our customers.” simplesurance is integrated with more than 2,000 online shops operated by well-known e-commerce players as well as globally leading brands in the mobile and IoT industry, such as OnePlus and Huawei. Upon the click of a button, customers can add a matching insurance plan to a product purchase as part of their checkout process. In case of accidental damages, such as breakage or water damages, simplesurance will place an order with B2X, whose responsibility will be the operational fulfillment of insurance claims. simplesurance will utilize B2X’s service network that connects 500 service partners, globally. All data flows will be fully automated via the SMARTCARE Technology platform along the end-to-end customer care process. As a result, all insurance claims can be managed with full transparency and near real-time, delivering a seamless and hassle-free service experience. “Our global after-sales platform allows simplesurance to track the full service process. As an insurance customer, you will know at any point in time where your device is and when you can expect to receive it back,” says Rainer Koppitz, CEO of B2X. “Leading mobile and IoT brands appreciate our platform and we’re excited to expand our cooperation with simplesurance to new market segments and territories, providing simplesurance customers with peace of mind.”
About B2X B2X is the leading global provider of end-to-end customer care solutions for mobile and IoT devices. Founded in 2007, B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior after-sales service experience. The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers. For additional information, visit www.b2x.com, B2X Twitter, B2X LinkedIn.
About simplesurance-group Berlin based market leader simplesurance develops and distributes innovative cross-selling software solutions that create an interface between the traditional insurance industry, today’s world, and physical retail in 28 countries. simplesurance with its brands provide online retailers a way to extend the level of service they provide to customers, as well as increase their own profit margins by offering insurance or extended warranties on their own products. In addition to this, the company’s own retail portals schutzklick.de as well as the portals in eight other European countries offer consumers the possibility to directly insure purchased products, completely paperless with only a few clicks. Over 2.000 partners including many well-known companies such as OnePlus, Huawei Technologies, preisboerse24, rebuy, weltbild.de, Brille24 and computeruniverse use the innovative power and flexibility of the company’s cross-selling platform. Founded in 2012 simplesurance GmbH has over 140 employees from across 30 nations all working in their headquarter Berlin. Additionally, the simplesurance-group develops and innovates an app called Schutzklick. The digital insurance manager allows customers to access and manage all of their insurances on their smartphones, easy and completely paperless. The app is free of charge and can be downloaded for smartphones running either on iOS or Android. Presently the app is only available in Germany.