AIG Partners with B2X for Customer Care Support in Europe
B2X to Provide Door-to-door Customer Care for AIG-Insured Electronic Products
MUNICH – January 18, 2016 – B2X, the leading provider of customer care for smartphones, today announced that it is partnering with AIG to provide customer care in Europe, with initial roll out in Spain and Portugal. B2X’s door-to-door service will cover device repairs and replacements for European customers with electronic protection plans issued by AIG, one of the largest insurance companies in the world.
“B2X’s expertise in customer care and its data-driven approach will enable us to provide a best in class service experience to our customers in Europe,” said Alvaro Mengotti, general manager of AIG Iberia. “As the market for electronic insurance continues to expand we’re thrilled to have a reliable service partner that will help support our growth.”
AIG is the world’s leading insurance organization, with millions of customers across Europe. B2X will provide customer care service for the claims of all smartphones, tablets, laptops, cameras and televisions. Using B2X’s technology, the integration allows AIG to:
• Lower overall costs for claims
• Improve turnaround time
• Create efficiencies across the region
• Increase customer satisfaction
“This partnership with AIG is an exciting opportunity for B2X to leverage our expertise in the European market while expanding further in supporting the out-of-warranty insurance market,” said Dieter Weisshaar, B2X’s Chief Commercial Officer. “Our well-synchronized cloud-based technology will ensure efficiencies for AIG and allow us to operate seamlessly across this diverse market”.
Insurance protection plans for electronic devices are a big market for insurance providers around the globe. The market is growing steadily in Europe and has more than doubled in the last 5 years amounting to an estimated $US 7 billion in 2015 (1). The overall market size for protection plans is currently around $US 30 billion globally.
Using its SMARTCARE Technology and global service partner network B2X will provide end-to-end customer care services for AIG-insured products. This includes B2X door-to-door services – picking up devices directly from consumer locations, transporting them to repair sites, recycling defective devices according to the European Environmental standards, and shipping replacement devices to customers.
B2X support for AIG insured products officially began at the end of 2015.
B2X is the leading global provider of end-to-end customer care solutions for mobile and IoT devices. Founded in 2007, B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior after-sales service experience. The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform that connects everything to a digitally integrated customer care ecosystem. With more than 1,000 employees and over 500 trusted partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.
American International Group, Inc. (AIG) is a leading international insurance organisation serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. Products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Not all products and services are available in every jurisdiction, and insurance coverage is governed by the actual terms & conditions of insurance set out in the policy or in the insurance contract. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. In Europe, the principal insurance provider is AIG Europe Limited.