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Alfons Krauthausen

Chief Executive Officer

Alfons leads B2X’s global organization with more than 1,500 employees and the B2X customer care ecosystem with 500 trusted service partners. In his role as Chief Executive Officer, Alfons is in charge of executing the company’s vision and strategy.


Alfons has more than two decades of experience in the global customer care and service business process outsourcing industry with core competencies in international general management including strategy and business development, sales, operations, restructuring, green-field and mergers and acquisitions for enterprise groups with up to 500 million Euro in revenue.


Having worked for leading companies in the after-sales service industry such as CTDI, Regenersis and Computacenter, Alfons brings a wealth of experience to support B2X’s goal to become the leading after-sales business process outsourcing partner to electronics and technology companies around the world.