B2X – 10 years of customer care excellence

For the last decade, B2X has been a global innovation leader in customer care. Founded as a startup with a small team of consultants in 2007, today B2X is a world-class provider of end-to-end customer care solutions for consumer electronics products and IoT devices with more than 1,500 employees and operations in 140 countries, generating an annual turnover of over €100m.

Discover the business highlights of one of the fastest growing companies in Europe with a sales increase of 268% in three years.

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Company founder Karim Barkawi and former CEO Rainer Koppitz look back at major milestones since starting B2X in 2007, and provide a glimpse of the future.

Company and mobile highlights

B2X company highlights

2007 was the year when B2X was born. Since then the company developed into the global leader in customer care. This infographic summarizes the highlights of 10 years B2X.

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Mobile industry highlights

2007 was the year when Apple launched the first iPhone model. This infographic shows all highlights of the mobile world during the last decade.

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Blog: 10 Years B2X, 10 Years of Innovation

In 2007, Karim Barkawi established B2X with the mission to help mobile phone makers improve customer care. Since then the company continued to innovate the after-sales service market.

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