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Discover B2X. The Customer Care Company.

About us

As the premier after-sales service provider for smartphones and consumer electronics, B2X is at the forefront of customer care. B2X helps to streamline after-sales operations for manufacturers providing full visibility and control over the customer care experience.

Our SMART SERVICE Platform connects over 500 authorized service partners and more than 1,100 industry experts in 140 countries – empowering you to deliver consistent service excellence to build long-term customer relationships.

Facts & figures

Headquarter: Munich, Germany

Subsidiaries: Brazil, Canada, China, India, Mexico, Poland, Russia, Singapore, United Kingdom, United States and Vietnam

2007

Founded

1100+

Employees

10+

Industry awards

140

Countries

5+ M

Service transactions p.a.

500+

Trusted partners

10 years B2X

Learn how a German startup became the innovation leader in customer care for smartphones and consumer electronics in ten years.

Explore our story
Explore our story
Explore our story

B2X worldwide

Discover more about our global footprint across 140 countries. B2X can support you with your customer care in all regions across the world.

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Learn more
Learn more

Partner network

Backend repair, walk-in and in-home service: B2X manages a complete after-sales network to keep customers happy.

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Leadership

Customers

B2X supports leading smartphone and consumer electronics companies to streamline customer care operations. Learn how B2X helps companies around the world deliver a seamless customer care experience.

Get quick access to other areas

Career

Join B2X, the fast growing customer care company with exciting job opportunities across the world.

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Learn more
Learn more

Press / Media

Check out the latest news about B2X. Find media downloads and get in touch with our press contact.

B2X news
B2X news
B2X news

Industry insights

Stay in tune on customer care trends with the latest market insights and industry developments.

Get the latest insights
Get the latest insights
Get the latest insights

Want to improve your customer care? Get in touch.

Phil Telfer

Chief Sales Officer

Contact me
Contact me
Contact me