It was Karim Barkawi and a small team of Barkawi Management Consultants who founded B2X in 2007 in the tailwind of taking over global customer service and warranty operations of Siemens Mobile. Karim realized the potential of how a platform-based service delivery model could disrupt conventional service setups and profitability gains by sub-contracting and consolidating service volumes into a specialized partner network and by intelligently orchestrating service operations by leveraging unified service management technology and the establishment of a central operations control tower.
Ever since, B2X has dedicated itself to build a leading post-sales service platform connecting electronic manufacturers, customers and service networks across the globe and to become a full-service provider for best cost value-added logistics and technology support services.
Starting as a traditional Business Process Outsourcing (BPO) provider in the customer service and mobile communication industry, we have made significant investments in our technology platform, vendor & fulfillment networks as well as service operation capabilities in order to expand our value proposition to end-2-end service solutions for all kinds of electronic products.
Today, B2X is a provider of Managed Services in the area of value-added logistic and post-sales service for electronic products and provides a high variant of solutions along a client’s product life-cycle (from deployment, customer support, onsite support to central depot repair services).
Today, we support leading brands in various industries such as Apple, Google, Samsung, Tier Mobility, Orange Ventures or Xiaomi.
We address typical service business goals
- Time-to-market and geographical business extension
- New levels of service experience from onsite deployments and walk-in services to central depot repair and advance exchange solutions
- Optimization of total service and warranty cost
