B2X Digital Platform Services

Overview

Create a seamless experience by integrating service and logistics into a unified post-sales ecosystem. B2X merges front-end and back-end services in a single platform, offering valuable insights into operations and customer interaction. Our technology platform provides you full control over your hardware lifecycle services and processes.

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Network Integration

Making the management of complex service networks easy

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Portal Solutions

Bespoke solutions to digitalize workflows and processes

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Data & Analytics

Transform data into actionable insights

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Seamless Post-Sales Operations: End-to-End Digitalization

Traditional post-sales service approaches often lack transparency and automation. Our digital platform streamlines these processes, enables self-service solutions, and seamlessly integrates back offices. This allows you to benefit from efficient automation options and effortless network integration.

With decades of experience in post-sales service management, we offer tailored digital solutions that simplify your operations and drive innovation. Let’s explore how we can further digitalize your post-sales services – contact us today.

Optimized Partner Networks

Standardized interfaces enable fast integration and improve service efficiency

Seamless Process Efficiency

API-driven data exchange enhances real-time collaboration and workflow speed

Centralized Service Management

All service requests and updates in one place for easy administration

Faster Diagnosis & Repair

Direct IT integration with service partners accelerates repairs and increases first-time fix rates

Automated Requests

Empower your customers and partners to get instant service initiation and real-time status updates

Cost Control & Scalability

Smart analytics ensure budget transparency and cost control, while the platform grows with your business to ensure long-term efficiency

Additional Solutions

In addition to our digital platform services, our hardware lifecycle solutions help you transform your product lifecycles from linear to circular. And our carbon solutions empower you to manage your hardware lifecycles towards net zero.

Hardware Lifecycle Solutions: Transform your product lifecycles from linear to circular.

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Sustainability Solutions: Predict and measure your product carbon footprint scope 3.

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