Make your brand stand out with excellent customer care
People today expect instant help with their device any time. The B2X SMART SERVICE Platform covers the full customer care journey for smartphones and consumer electronics – from online self-help and contact center support to repair and trade-in options.
What makes the B2X SMART SERVICE Platform unique?
Global Coverage
A global service network in 140 countries managing millions of transactions every year.
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End-to-End Service
End-to-end after-sales service excellence through all customer touch points.
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Technology Driven
Connected customer care ecosystem with real-time visibility of every service incident.
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From improving your customer service experience and support channels to making a step change in operational performance, the B2X SMART SERVICE Platform provides a turnkey after-sales solution that globally manages and enhances your customer care business.
Business Services
Intelligent service transformation with reliable processes and flexible technologies.
Customer care insights
Success story
“With our new in-home service we deliver an innovative and highly convenient experience for Pixel users that makes their lives easier.”
Prem Pandian
Manager Value Added Services, Google