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Xiaomi: Walk-in support and
express repair across India

Best-in-class service through a shared network

Xiaomi, the world’s fastest growing smartphone brand, tapped into B2X’s comprehensive service network in India and offers customers walk-in support and express repair across the country.

What was our strategy?

India is the fastest growing smartphone market in the world. People here are obsessed with their phones. Xiaomi entered this lucrative market with the help of B2X as a service partner.

B2X has an established network of more than 250 multi-brand walk-in service centers catering to smartphone users in India. Xiaomi tapped into the B2X service network and offers customers best-in-class customer care.

“B2X’s country-wide network of service centers are all digitally connected to one technology platform enabling our control tower to manage and react to each service transaction in real time ensuring the best possible service experience.”

Puru Govind
Global Head of IT, B2X

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What was the customer experience?

B2X supports and repairs smartphones for Xiaomi across 120 of its more than 250 multi-brand service centers in India. This enables Xiaomi to have a wide coverage for customer support across the country.

Xiaomi does not need to invest in its own infrastructure and benefits of optimized after-sales costs through a shared network and by utilizing the extensive knowledge of B2X’s local and highly experienced team.

Solutions used:

B2X SUPPORT

B2X SUPPORT provides trusted and personal support and service to people with in-warranty and out-of-warranty incidents.

B2X REPAIR

B2X REPAIR provides a scalable repair solution for electronic products – on all technical levels at the highest quality and highest cost efficiency.

Read the full story

Get your free PDF copy of this success story and learn how B2x helps Xiaomi deliver excellence in customer care.

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Can we help you? Please contact me.

Anshul Mathur

Head of Sales India

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