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Customer Care Success Stories

B2X helps leading smartphone and consumer electronics companies to improve their customer care operations. From customer interaction and support solutions to service and repair operations – B2X provides an unmatched flexibility to meet rising customer expectations.

Learn more how B2X can help you drive excellence in customer care.

Apple

Apple’s ambitions for the Indian market are as high as anywhere else in the world: The world’s most loved technology brand strives to continuously exceed customer expectations.

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Samsung

Excellent service is a key part of the overall customer experience at Samsung. The global leader in consumer electronics delivers on that promise with a new in-home service operated by B2X.

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Microsoft

With 1.4 billion registered devices, Microsoft has one of the world’s largest customer base in the mobile industry. B2X operates a global customer care solution for Lumia Phones on behalf of the tech giant.

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Samsung

Samsung is expanding its network of Customer Service Plazas across India. One of these Plazas, run by B2X, is in Ahmedabad where customers receive personal service for all Samsung products.

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Samsung Brazil

Samsung has chosen B2X as exclusive service partner for operating an innovative in-store service concept throughout Brazil.

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Motorola Colombia

Motorola is making a difference in Colombia with a flagship service center. Together with B2X, the company runs in-store service.

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OnePlus

OnePlus has a reputation as a true smartphone innovator. It selected B2X as after-sales partner to accelerate the global expansion.

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simplesurance

simplesurance is one of the leading providers for product insurances. With the help of B2X, simplesurance enters new markets quickly.

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Google

B2X and Google rolled out an innovative in-home service offering for people who need fast help with their Google Pixel smartphone.

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Samsung Vietnam

Samsung and B2X deliver end-to-end customer care in Vietnam for mobiles and tablets as well as for connected home appliances.

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Motorola Europe

Motorola offers attractive service offerings through a new web portal. B2X operates the online service as an all-in-one solution.

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Samsung Mexico

With its new Experience Store in Mexico, Samsung is keeping a huge brand promise: premium personal service in the store.

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SMART SERVICE Platform

Eliminate customer care complexity and deliver superior after-sales service – for higher customer satisfaction and better business outcomes.

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