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Raise the benchmark for customer care. Earn customers for life.

RETAIN Solutions

Provide maximum convenience to customers by offering value-added services to drive loyalty and ensure retention. B2X RETAIN Solutions provides attractive trade-in, buy-back or premium service packages to let customers make the most of their new and old devices.

New marketing opportunities
Make it easy for customers to buy a new device or offer them an upgrade to a higher-class model at a discounted price.

Maximum customer loyalty
Lock customers to your brand and discover new, long-term revenue opportunities.

Scalable to your global presence
Deliver local, regional or global value-added solutions by adjusting service offerings to your presence.

Trusted turnkey solution
Activate customer loyalty activities – B2X covers everything from conception and implementation to operations.

Key features of our solutions

Recommerce

Keep customers coming back for more and unlock new revenues. B2X takes full responsibility for the product buyback for maximum efficiency and minimum effort on your part. Simply take back old products and let customers use the credit to upgrade to a new device.

Your benefits:

  • Guided trade-in journey for maximum user convenience
  • Free return shipping of used devices
  • Credit voucher to be used against the purchase price of a new device
  • Purchase of a new device at your online shop or one of your retail stores
  • Secure handling, re-sale, data deletion and cash-back operations

PREMIUM CARE

Provide customer-centric care solutions to keep premium, enterprise or VIP customers happy. PREMIUM CARE Solutions delivers exclusive expert support with an exceptionally high single contact resolution rate. Raise the benchmark for customer service and generate new revenues with B2X PREMIUM CARE.

Your benefits:

  • 24/7 call center support options
  • On-device concierge app
  • Next business day replacement with 24/7 Advance Exchange Support
  • Home Services and remote technical support with one-device service
  • Priority service and express repair at a B2X service center

Get all the details of our RETAIN Solutions

Get our free RETAIN Solution brief PDF

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Interested in B2X's RETAIN solutions? Get in touch!

Sebastian Bott

Head of Service & Product Management

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Choose the solution that fits to your business needs

PROTECT

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SUPPORT

Empower your customers with our on-device apps, portals, walk-in and call centers.

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REPAIR

Create a first-rate repair experience with our returns management, repair management and field service solutions.

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Care as a Service

Turn aftersales into a user-centric business with our outsourcing solution for all aspects of customer care.

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SMARTCARE Technology

Get on top of all service operations through our uniquely designed enterprise service management architecture.

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