Simplify your customers’ repair experience. For greater customer satisfaction.
Deliver best in class repair at the highest possible speed for maximum customer satisfaction. B2X provides a complete product support and repair ecosystem, from product returns to professional repairs in centralized depots and authorized service centers or at home.
We help you to:
- Deliver short turnaround times with high first-time resolution rates
- Reduce management complexity and gain full control of warranty cost
- Maximize customer satisfaction
- Gain full operational transparency through our integrated technology
- Exploit the benefits of offering out-of-warranty repair in a controlled manner
- Reduce costs and gain flexiblity by leveraging economies of scale in our repair service network
Key features of our REPAIR Solutions
Minimize downtime. B2X returns management makes product returns easy for people while improving customer satisfaction. By partnering with leading logistics companies such as DHL, UPS or TNT, B2X guarantees global coverage, stable and fast fulfillment.
- Automated RMA management and online communication with your customers
- Handling of all returns and RMA processing operations, including door-to-door and bulk device pickups and returns
Deliver an instant high quality repair for any in-warranty and out-of-warranty issue. B2X Repair Management drives customer satisfaction through guaranteed short turnaround times and high-quality repair processes.
As an integral part of the B2X SMART SERVICE Platform, our repair services are performed to OEM-standards by a best-in-class network of certified fulfillment partners. Steering performance through automated data processing and RMA tracking across our global service partner network allows us to provide full visibility and reporting of repair incidents back to our clients and delivery organization.
Deliver the ultimate in-home repair service experience. B2X Care Experts support people in the most convenient way right at home generating a higher brand loyalty.
- High first-time resolution rate through skill-based B2X Care Expert job assignments and remote problem triage and troubleshooting
- Warehouse-to-van inventory optimization to avoid stock-outs in the field and excessive inventory levels
- Focus on customer interaction with permanent feedback loops on customer service experience and satisfaction
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