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Turnkey customer service solutions for electric scooters and micro-mobility.

Customer Service Solutions for Urban Mobility

Urban consumers value and increasingly use solutions for micro-mobility. Electric scooters and electric bikes create a new level of freedom. They allow people to be in the fresh air while traveling to their destinations with a smile on their face – bypassing annoying traffic jams. No wonder that this market has attracted a strong customer base growing three times faster than either car sharing or ride hailing.

E-scooters and other micro-mobility vehicles are complex electronic devices. Urban consumers expect reliable vehicles that take them safely to their destination. B2X develops turnkey customer service solutions for manufacturers and operators of urban mobility vehicles such as e-scooters and e-bikes creating peace of mind for urban consumers and helping manufacturers and operators expand their business faster.

High-quality repair solution

Focus on your business growth and let B2X manage the maintenance and repair of e-scooters and micro-mobility vehicles through an in-country depot repair network.

End-to-end logistics

Benefit of speedy reverse logistics processes and optimized transportation cost. Let B2X manage your spare parts to reduce cost and increase availability.

Top-notch customer experience

Utilize a proven customer support solution with excellent level 1 and level 2 troubleshooting capabilities. Avoid unnecessary returns and maximize customer satisfaction.

Full transparency, maximum control

Plug into a scalable customer service platform available in virtually every country, giving you full flexibility and an excellent orchestration of your entire service process.

Customer Service Solution

Grow faster with a flexible and scalable turnkey customer service solution at the heart of your operation.

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Consumer Insights

Learn all you need to know about your customers’ future service needs – from our global insights study.

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Customer Service Outsourcing

Professional customer service sets you apart from your competitors. Here’s how to outsource the right way.

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Customer Service Solutions Powered by B2X

B2X helps manufacturers and operators of urban mobility vehicles grow faster through turnkey, end-to-end customer service solutions. B2X manages all aspects of the customer service experience laying the foundation for higher customer satisfaction and rapid business growth in the highly dynamic market for e-scooters and micro-mobility vehicles.

Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for electronic device brands who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives urban mobility manufacturers and operators fast access to high-performing service networks, providing superior support and repair solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

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B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for e-scooters and micro-mobility vehicles and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

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Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service solutions for urban mobility? Get in touch!

Philipp Rennert

Director Business Development

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