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The one stop shop customer service platform for payment solution providers.

The Customer Service Platform for Payment Solutions

Retail shops and other businesses using payment solutions have zero tolerance: These devices simply need to work when people want to pay. But what if they don’t? The customer checkout is a mission-critical process for most businesses and shop owners. If payment solutions freeze or break, instant help is needed.

B2X develops turnkey customer service solutions for payment solution providers creating peace of mind for retail shops and all your business partners. We help you turn customer service into your competitive advantage with our global network spanning across 140+ countries. B2X is capable to support your customers wherever they are.

High-quality repair solution

Focus on your core business and let B2X manage the support, logistics and repair of your payment solutions through a comprehensive service network.

End-to-end logistics

Benefit of speedy reverse logistics processes and optimized transportation cost. Let B2X manage your exchange units to reduce cost and increase availability.

Top-notch customer experience

Utilize a proven customer support solution with excellent troubleshooting and support capabilities. Avoid unnecessary returns and maximize your customer’s satisfaction.

Full transparency, maximum control

Plug into a scalable customer service platform available in virtually every country, giving you full flexibility and an excellent orchestration of your entire service process.

Customer Service Solution

Grow faster with a flexible and scalable turnkey customer service solution at the heart of your operation.

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Service Solution Consulting

Get in touch for free advice on designing your all-in-one, managed customer service solution.

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Customer Service Outsourcing

Professional customer service sets you apart from your competitors. Here’s how to outsource the right way.

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Read the blog
Read the blog

Customer Service Solutions Powered by B2X

B2X helps providers of payment solutions grow faster through turnkey, end-to-end customer service solutions. B2X manages all aspects of the customer service experience laying the foundation for higher customer satisfaction and rapid business growth.

Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for payment solution providers who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives payment solution providers fast access to high-performing service networks, providing superior support, repair and logistics solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

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B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for payment solutions and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

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Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service platform for payment solutions? Get in touch!

Philipp Rennert

Director Business Development

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