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Managed customer service solutions for smartphones, tablet PCs and wearables.

Customer Service Solutions for Mobile Devices

Whether you are a smartphone, tablet or wearable brand: Excellent customer service has become a key differentiator in the mobile device industry! 84.2% of your customers would bid farewell to their brand if another mobile device maker offered a better customer service experience.

The good news: There are solutions which will help you to get the most out of your customer service. B2X is the partner of choice to many of the world’s leading mobile device brands. We manage and operate customer service in 140+ countries. B2X is able to support your business anywhere in the world, with any customer service challenges you may face.

Highest level of scalability

Benefit from a truly unique business model that automatically scales your customer service operations to your global presence and installed customer base.

Maximum business agility

Shorten time to market to a matter of weeks and increase your organizational responsiveness to adapt and succeed in a rapidly changing business environment.

One-stop shop solution

Reduce operational, organizational and administrative complexity in customer service by choosing a single-source solution for all aspects of your customer service.

Plug and play integration

Plug into an established customer service solution and benefit from a global service network with more than 500 service partners and live operations in virtually any country.

Consumer Insights

Customer Care 2025: B2X’s global study gives insights into consumers’ future service needs.

Read the study
Read the study
Read the study

Customer Success Story

Learn how mobile device leader Xiaomi creates excellence in customer service with the help of B2X.

Read the full story
Read the full story
Read the full story

Customer Service Solution

Maximize the flexibility and scale of your customer service – with Care as a Service (CaaS).

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Customer Service Solutions Powered by B2X

B2X helps mobile device brands eliminate customer service complexity. At the same time, B2X’s managed customer service solutions lay the foundation for delivering a superior customer service experience – for higher customer satisfaction and better business outcomes.

Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for mobile device brands who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives mobile device brands fast access to high-performing service networks, providing superior support and repair solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

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B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for mobile devices and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

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Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service solutions for mobile devices? Get in touch!

Philipp Rennert

Director Business Development

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Contact me
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