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All-in-one customer service solutions for home automation devices.

Customer Service Solutions for Home Automation

Excellent customer service has become a key differentiator for smart electronic devices: 84.2% of your customers would bid farewell to their brand if another device maker offered a better customer service experience. Get your customers top-notch support and repair for smart appliances and home automation devices.

B2X’s managed customer service solutions will help you get the most out of your customer service. B2X is the partner of choice for many of the world’s leading electronics brands. We develop turnkey customer service solutions creating peace of mind for home automation users and helping manufacturers expand their business faster. B2X is able to support your business anywhere in the world, with any customer service challenges you may face.

Highest level of scalability

Benefit from a truly unique business model that automatically scales your customer service operations to your global presence and installed customer base.

Maximum business agility

Shorten time to market to a matter of weeks and increase your organizational responsiveness to adapt and succeed in a rapidly changing business environment.

Top-notch customer experience

Utilize a proven customer support solution with excellent troubleshooting and repair capabilities. Avoid unnecessary returns and maximize customer satisfaction.

Full transparency, maximum control

Plug into a scalable customer service platform available in virtually every country, giving you full flexibility and an excellent orchestration of your entire service process.

Customer Service Solution

Grow faster with a flexible and scalable turnkey customer service solution at the heart of your operation.

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Consumer Insights

Learn all you need to know about your customers’ future service needs – from our global insights study.

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Read the study
Read the study

Customer Service Outsourcing

Professional customer service sets you apart from your competitors. Here’s how to outsource the right way.

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Read the blog
Read the blog

Customer Service Solutions Powered by B2X

B2X helps manufacturers of smart appliances and home automation devices grow faster through turnkey, end-to-end customer service solutions. B2X manages all aspects of the customer service experience laying the foundation for higher customer satisfaction and rapid business growth in the highly dynamic home automation market.

Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for home automation brands who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives manufacturers of smart appliances and home automation devices fast access to high-performing service networks, providing superior support and repair solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

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B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for home automation devices and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

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Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service solutions for home automation? Get in touch!

Philipp Rennert

Director Business Development

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