Hello!

Start over!

Peace-of-mind customer service solutions for digital health devices and wearables.

Customer Service Solutions for Digital Health

Excellent customer service is an integral part of your customer’s experience with digital health products. Whether smart medical devices stop working or wearables break: Your customers expect fast and convenient help, wherever they are. According to this global Customer Care 2025 study, a situation where customer service is not available is the biggest negative factor in the customer experience.

Get your customers the peace-of-mind service they need – with B2X. We are the premier provider of integrated customer service solutions for digital health brands. We help you turn customer service into your competitive advantage and an effective brand differentiator. With a global network spanning across 140+ countries, B2X is capable to support your customers wherever they are, with any question they might have.

Highest level of scalability

Benefit from a truly unique business model that automatically scales your customer service operations to your global presence and installed customer base.

Maximum business agility

Shorten time to market to a matter of weeks and increase your organizational responsiveness to adapt and succeed in a rapidly changing business environment.

One-stop shop solution

Reduce operational, organizational and administrative complexity in customer service by choosing a single-source solution for all aspects of your customer service.

Plug and play integration

Plug into an established customer service solution and benefit from a global service network with more than 500 service partners and live operations in virtually any country.

Customer Service Solution

Grow faster with a flexible and scalable turnkey customer service solution at the heart of your operation.

Learn more
Learn more
Learn more

Consumer Insights

Learn all you need to know about your customers’ future service needs – from our global insights study.

Read the study
Read the study
Read the study

Customer Service Outsourcing

Professional customer service sets you apart from your competitors. Here’s how to outsource the right way.

Read the blog
Read the blog
Read the blog

Customer Service Solutions Powered by B2X

B2X helps manufacturers of digital health and smart medical devices grow faster through turnkey, end-to-end customer service solutions. B2X manages all aspects of the customer service experience laying the foundation for higher customer satisfaction and rapid business growth in the highly dynamic digital health market.

Our solutions provide the operational foundation for peace-o-mind, one-stop shop customer service operations. With B2X Business Services, we empower your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for digital health brands who want to focus on their core business – all empowered by proven best practices and a state of the art technology platform.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives digital health brands fast access to high-performing service networks, providing superior support and repair solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

Learn more
Learn more
Learn more

B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for digital health and smart medical devices and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

Learn more
Learn more
Learn more

Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service solutions for digital health? Get in touch!

Philipp Rennert

Director Business Development

Contact me
Contact me
Contact me