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Best-in-class customer service for home entertainment and household appliances.

Customer Service Solutions for Consumer Electronics

Excellent customer service is an integral part of your customer’s experience with home entertainment products and household appliances. Whether smart TVs freeze, washing machines stop working, or kitchen appliances break: Your customers expect fast and convenient help, right at their doorstep. According to this global Customer Care 2025 study, a situation where customer service is not available is the biggest negative factor in the customer experience.

Get your customers the service they need – with B2X. We are the premier provider of integrated customer service solutions for consumer electronics brands. We help you turn customer service into your competitive advantage and an effective brand differentiator. With a global network spanning across 140+ countries, B2X is capable to support your customers wherever they are, with any question they might have.

Highest level of scalability

Benefit from a truly unique business model that automatically scales your customer service operations to your regional presence and installed customer base.

One-stop shop solution

Reduce operational, organizational and administrative complexity in customer service by choosing a single-source solution for all aspects of your customer service.

Top-notch customer experience

Utilize a proven customer service solution with best-in-class in-home and depot repair capabilities. Avoid unnecessary returns and maximize customer satisfaction.

Full transparency, maximum control

Plug into a scalable customer service platform available in virtually every country, giving you full flexibility and an excellent orchestration of your entire service process.

Customer Success Story

Learn how consumer electronics leader Samsung delivers seamless in-home service powered by B2X.

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Read the full story
Read the full story

Consumer Insights

Customer Care 2025: Exclusive global study gives insights into your customers’ future service needs.

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Read the study
Read the study

Customer Service Solution

Maximize the flexibility and scale of your customer service – with Care as a Service (CaaS).

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Customer Service Solutions Powered by B2X

B2X helps consumer electronics brands deliver a top-notch customer service experience. No matter which situations your customers might face, B2X’s managed customer service solutions reduce operational complexity and allow you to concentrate on your core business – all powered by proven best practices and a scalable technology platform.

Our solutions provide the operational foundation for carefree, one-stop shop customer service operations. With B2X Business Services, we enable your customer service organization to get full control over your global service operations. B2X Care as a Service (CaaS) is the all-in-one customer service solutions for consumer electronics brands creating a seamless customer service process and maximum operational efficiency.

B2X Business Services

Manage your service network more efficiently and optimize your performance. B2X gives consumer electronics brands fast access to high-performing service networks, providing superior support and repair solutions.

As a single point of contact, B2X safeguards the right setup, balance and alignment of IT systems, to streamline your material, logistic and repair networks – while never losing sight of your cost, quality and customer satisfaction targets.

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B2X Care as a Service

Care as a Service (CaaS) is B2X’s unique, scalable one-stop shop solution covering all aspects of the customer care value chain, efficiently operated and delivered by our global delivery centers.

Build to deliver excellent business results and a seamless customer service experience, CaaS combines both end-to-end, multi-channel support for consumer electronics products and a plug and play service delivery ecosystem covering all relevant business processes, systems and operations capabilities.

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Related Thought Leadership

Award-Winning Customer Service Solutions

Interested in B2X's customer service solutions for consumer electronics? Get in touch!

Philipp Rennert

Director Business Development

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Contact me
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