Hello!

Start over!

Customer Care 2025: Global Study Gives Insights into the Service of the Future

What the Future Holds for Customer Care in the Global Consumer Electronics Industry

Millennials and Generation Z push the boundaries of the customer experience. The exclusive global study »Customer Care 2025« delivers fresh insights into the service of the future.

What's It All About

Millennials and Generation Z will soon be the dominant customer generation, representing a multi-billion business opportunity for consumer electronics companies around the world. Innovative brands radically transform the customer care process – end to end, on all levels in order to keep up with the changing wants and needs of future customer generations.

Get the eBook
Get the eBook
Get the eBook

What MediaMarktSaturn Says

“We see Millennials and Generation Z becoming more open to a DIY culture. The growing popularity of self-service tutorials are a good indicator confirming this trend.”

Dennis Hooijmans
VP Services & Solutions
MediaMarktSaturn Retail Group

Read the interview
Read the interview
Read the interview

What You Will Learn

In this global study among more than 1,700 Millennials and Gen Zers in China, Germany, India, Indonesia, Mexico and the United States, you will learn how the generational shift fundamentally changes customer experience expectations – and how consumer electronics companies can prepare their after-sales delivery model for »Customer Care 2025«.

Get the eBook
Get the eBook
Get the eBook

What IBM Says

“AI facilitates a higher degree of do-it-yourself capabilities appreciated and demanded especially in the case of Generation Z.”

Jürgen Lurz
Business Development Executive
IBM Technology Support Services

Read the interview
Read the interview
Read the interview

Free Infographic

Millennials and Generation Z value excellence in customer service more than any other generation before. Instant access via digital customer care channels and lightning speed are everything in the mind of a Millennial or GenZer. The »Customer Care 2025« infographic summarizes some of the key findings from the global study.

One-Click Download
One-Click Download
One-Click Download

Get the eBook

Grab your free eBook and benefit from fresh insights on the changing customer care expectations of Millennials and Gen Zers.

xxx

xxx

Other Information you might find useful

More Research

Our global Smartphone and IoT Consumer Trends study published in cooperation with the Ludwig-Maximilian University of Munich reveals the latest smartphone and IoT trends.

Learn more
Learn more
Learn more

The Future of Customer Service

How will customer service change in the future? If you are currently asking this question, then you should visit our blog post about the most important customer service trends.

Learn more
Learn more
Learn more

Got any questions or comments? Get in touch!

Sebastian Bott

Vice President Group Sales & Business Development

Contact me
Contact me
Contact me