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Boost operational excellence for after-sales service in a complex market.

Europe, Middle East and Africa

With the global headquarters based in Munich, Germany, B2X has a long-withstanding foothold in Europe, Middle East and Africa (EMEA). Transform your after-sales operations with B2X’s trusted service network across 63 countries.

Phil Telfer

Chief Sales Officer

Munich, Germany

Get in touch
Get in touch
Get in touch

Denise Mandara

Human Resources

Munich, Germany

Get in touch
Get in touch
Get in touch

Regional setup

Simplify your after-sales operations in a complex market with an experienced partner. B2X manages 26 backend repair centers and 472 frontend service locations across EMEA, driving customer care excellence for its customers.

EMEA key facts

Headquarters in Munich, Germany. Subsidiaries in Poland, Russia, United Kingdom.

63

Countries

472

Frontend Service Locations

142

Backend Repair Centers

154

Employees

Meet B2X EMEA

“We help leading smartphone and consumer electronics brands transform after-sales service into a competitive advantage.”

– Phil Telfer

Chief Sales Officer
B2X

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Watch the video
Watch the video

Success stories

B2X supports leading smartphone and consumer electronics companies to boost operational excellence in after-sales services. Learn how companies like yours deliver a seamless customer care experience in EMEA.

simplesurance

simplesurance is one of the leading providers for product insurances. With the help of B2X, simplesurance enters new markets quickly and ensures that customers receive excellent service for insured products.

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Microsoft

With 1.4 billion registered devices, Microsoft has one of the world’s largest customer bases in the mobile industry. B2X operates a global customer care solution for Microsoft phones on behalf of the tech giant.

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Motorola

Motorola offers attractive service offerings such as extended service plans, accidental damage protection and out-of-warranty repair services through a web portal. B2X operates the online service as an all-in-one solution.

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Customers

Key industry players such as Apple, Microsoft, Lenovo, Sony and Xiaomi trust B2X to deliver an excellent service experience to their customers in EMEA. With our powerful service network and flagship technology, B2X covers all dimensions of customer care – turning it into a competitive advantage for your brand.

Want to improve your customer care? Get in touch.

Phil Telfer

Chief Sales Officer

Contact me
Contact me
Contact me