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Provide premium after-sales service in a fast-growing market.

Asia Pacific

With the regional offices based in Ho Chi Minh City Vietnam and Shenzhen China, B2X has a long-withstanding foothold in Asia Pacific. Transform your after-sales operations with B2X’s trusted service network across 17 countries.

Chenxi Liu

Managing Director China

Shenzhen, China

Get in touch
Get in touch
Get in touch

Michelle Wen

Human Resources

Shanghai, China

Get in touch
Get in touch
Get in touch

Regional setup

Key industry players such as Samsung, Lenovo, Microsoft and Xiaomi trust B2X to deliver an excellent service experience to their customers in Asia Pacific. With our powerful service network and flagship technology, B2X covers all dimensions of customer care – turning service into a competitive advantage.

APAC key facts

Headquarters in Ho Chi Minh City, Vietnam. Subsidiaries in China, Singapore and Vietnam.

17

Countries

234

Frontend Service Locations

69

Backend Repair Centers

150+

Employees

Success story

Samsung partners with B2X in Vietnam to deliver end-to-end customer care for Samsung’s mobile phone and tablet business as well as connected home appliances and TVs.

Apple’s ambitions in India are as high as anywhere else in the world: The brand strives to continuously exceed customer expectations.

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As Microsoft’s premier after-sales partner, B2X established an end-to-end customer care solution in 132 countries for users of Lumia smartphones.

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Supported by B2X, Samsung expands its customer care offering and service network in Vietnam, one of Asia’s most dynamic markets.

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Customers

Key industry players such as Apple, Samsung, Lenovo, Sony and Xiaomi trust B2X to deliver an excellent service experience to their customers in APAC. With our powerful service network and flagship technology, B2X covers all dimensions of customer care – turning it into a competitive advantage for your brand.

Want to improve your customer care? Get in touch.

Chenxi Liu

Managing Director China

Contact me
Contact me
Contact me