Hello!

Start over!

Redefine customer care in the world’s largest consumer electronics market.

Americas

From in-home services to walk-in support and backend repair, B2X Americas provides end-to-end after-sales service on behalf of leading smartphone and consumer electronics companies – through its trusted service network covering 22 countries.

Alexander Villanueva

Head of Sales Americas

Mexico City, Mexico

Get in touch
Get in touch
Get in touch

Debra Aiken

Human Resources

Atlanta, United States

Get in touch
Get in touch
Get in touch

Regional setup

B2X operates a comprehensive network of more than 1,000 customer service locations. The B2X team of highly committed service experts has years of in-depth industry knowledge and understands what matters most to customers across the diverse market landscape in North and South America.

Americas key facts

Headquarters in Atlanta, Georgia USA. Subsidiaries in Canada, Brazil and Mexico.

22

Countries

1004

Frontend Service Locations

86

Backend Repair Centers

71

Employees

Meet B2X Americas

“Our clients can be certain that B2X is the right partner to ensure an excellent customer experience.”

– Denis Amado

Head of Delivery Management
B2X Americas

Watch the video
Watch the video
Watch the video

Success stories

B2X supports leading smartphone and consumer electronics companies to boost operational excellence in after-sales services. Learn how companies like yours deliver a seamless customer care experience in Americas.

Samsung Brazil

Samsung’s new in-store service consultants provide superior customer care for Galaxy smartphones and tablets in Brazil, managed by B2X.

Read the full story
Read the full story
Read the full story

Motorola Colombia

Motorola is making a difference with a flagship service center. The smartphone company offers customers fast help right in the store.

Read the full story
Read the full story
Read the full story

Samsung USA

In the United States, Samsung delivers on its world-class service promise with a new in-home service for TVs and household appliances.

Read the full story
Read the full story
Read the full story

Samsung Mexico

With a premium service concept, Samsung’s Experience Store offers a comprehensive retail customer experience in Mexico City.

Read the full story
Read the full story
Read the full story

Microsoft Americas

Microsoft has one of the world’s largest customer bases in the mobile industry. B2X operates customer care across the Americas region.

Read the full story
Read the full story
Read the full story

OnePlus Americas

In order to accelerate its global expansion, OnePlus has selected B2X as its preferred customer care partner for the United States and Canada.

Read the full story
Read the full story
Read the full story

Customers

Samsung trusts B2X to deliver an excellent service experience to its customers in Americas. B2X covers all dimensions of customer care with its powerful service network – turning service it into a competitive advantage.

Want to improve your customer care? Get in touch.

Alexander Villanueva

Head of Sales Americas

Contact me
Contact me
Contact me