Google and B2X Expand Partnership to Deliver Superior Customer Care for Pixel 3 and Pixel 3 XL
B2X supports market launch of Pixel 3 in India with a unique in-home service and customer support offering
Munich and Mumbai – November 5, 2018 – B2X, the leading provider of customer care solutions for smartphones and consumer electronics, announced an update of its in-home service offering for Pixel, including the new Pixel 3 and Pixel 3 XL in India.
Google selected B2X as the official partner for “Pixel, Phone by Google Service” for India in 2017 to provide innovative and unique customer service experiences to all Pixel users. According to IDC, India is the fastest growing smartphone market in the world and a key market for Google.
B2X’s exclusive in-home service offering for Google Pixel provides a frictionless customer care experience that guarantees peace of mind for anybody need help with a Pixel phone. Certified B2X Care Experts diagnose and solve device related issues in people’s homes and provide loan devices at the doorstep reducing the waiting time to a matter of just a few hours.
The launch of the new Pixel 3 marks an important milestone for the smartphone market in India. Google’s mission has always been to provide customers with the best possible Pixel experience. Together with B2X, Google strengthens the in-home service offering to many of India’s largest urban areas giving people the fastest possible access to service and support when needed.
Pixel owners call Google’s call center for appointment booking and will be seamlessly serviced in-home by B2X certified Pixel service experts. Customers, who prefer to send in their device for service and repair, have the option to book a pick-up service. During the entire process, customers can track the progress online as per their convenience.
“Our partnership with Google in the Indian market has been a great success story since the start more than a year ago. The launch of Pixel 3 marks an important milestone on our joint journey. We are excited that we expand our partnership and focus on what matters most: Excellent service for people who rely on their Pixel at each and every minute of the day,” says Dr. Marc Achhammer, Chief Operating Officer, Managing Director and Spokesman of B2X.
B2X is the leading global provider of end-to-end customer care solutions for smartphones and consumer electronics. Founded in 2007, B2X helps many of the world’s leading consumer electronic companies deliver innovated and superior after-sales service experiences. The company’s unique positioning is based on its global service partner network and its SMARTCARE Technology platform empowering its digitally integrated customer care ecosystem. With more than 1,500 employees and over 500 trusted solution and service partners in 140 countries worldwide, B2X is the premier after-sales service provider for manufacturers, insurance providers, carriers and retailers.
Head of Marketing & Service Portfolio Management, B2X