Operations Manager Lima Peru
For our location based in Lima, Peru B2X is looking for an Operations Manager.
Your key responsibilities include:
- Responsibility for ownership and management of operational and financial performance of designated location(s) as defined by B2X.
- Staff forecasting, capacity planning and scheduling with third party provider
- Interations with all business stakeholders (internal/external) to ensure clear understanding and operational efficiency
- Experience in driving productivity via technology
- Sharp focus on service growth driver by operational excellence
- Leading a team that operates as a cohesive unit and adheres to established processess
- Motivate team members to exceed service metrics while ensuring P&L EBITDA success
- Succcessfully identifying talent and team development
- Direct strategic initiatives to achieve service area/business growth
- Building customer-focused organization, growing quality customer service/field operations and driving operational efficiencies and profitability
- College degree or equivalent work experience
- 5 – 10 years of managerial experience within after sales customer service industry
- Possess customer orientation
- Proven ability to setup defined and repeatable process to ensure consistent operational performance
- A proven track record of success in operations and customer service
- Strong leadership, communication and interpersonal skills
- A high level of computer literacy (MS Office applications)
- An understanding and experience of Lean principles
- In-depth knowledge of customer care service environment
- Business-fluent English skills and intercultural competence
- Enthusiasm for a dynamic and fast driven environment, set up structures and implementing processes
What we offer:
- Opportunity to join a global leader in the delivery of customer care service
- Opportunity to join new business with strong growth expectations
- Work in multi-national, multi-cultural team environment
- Open-minded and dynamic environment with flat hierarchy and short decision paths
- Competitive pay
1,100+ employees and growing
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Be part of an international team that works across all continents. We do business in 140 countries – every day, every minute.
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