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Operations Manager Lima Peru

Close Date

28/02/2018

Location

Lima, Peru

For our location based in Lima, Peru B2X is looking for an Operations Manager

 

Your key responsibilities include:

  • Responsibility for ownership and management of operational and financial performance of designated  location(s) as defined by B2X.
  • Staff forecasting, capacity planning and scheduling with third party provider
  • Interations with all business stakeholders (internal/external) to ensure clear understanding and operational efficiency
  • Experience in driving productivity via technology
  • Sharp focus on service growth driver by operational excellence
  • Leading a team that operates as a cohesive unit and adheres to established processess
  • Motivate team members to exceed service metrics while ensuring P&L EBITDA success
  • Succcessfully identifying talent and team development
  • Direct strategic initiatives to achieve service area/business growth
  • Building customer-focused organization, growing quality customer service/field operations and driving operational efficiencies and profitability

Your qualifications:

  • College degree or equivalent work experience
  • 5 – 10 years of managerial experience within  after sales customer service industry
  • Possess customer orientation
  • Proven ability to setup defined and repeatable process to ensure consistent operational performance
  • A proven track record of success in operations and customer service
  • Strong leadership, communication and interpersonal skills
  • A high level of computer literacy (MS Office applications)
  • An understanding and experience of Lean principles
  • In-depth knowledge of customer care service environment
  • Business-fluent English skills and intercultural competence
  • Enthusiasm for a dynamic and fast driven environment, set up structures and implementing processes

What we offer:

  • Opportunity to join a global leader in the delivery of customer care service
  • Opportunity to join new business with strong growth expectations
  • Work  in multi-national, multi-cultural team environment
  • Open-minded and dynamic environment with flat hierarchy and short decision paths
  • Competitive pay

According to our Privacy Policy B2X electronically collects and processes your application data and stores it for a period of up to 6 months in the BambooHR application system.You consent to this by applying. You can withdraw your consent at any time, without having to give a reason – just contact us at privacy@b2x.com.

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Debra Aiken

Human Resources
Aubrey, Texas
United States

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