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Virtual Centre Manager

Close Date

01/08/2018

Location

Faridabad, Lucknow, Bangalore, Chennai, Rajahmundry, Secunderabad, Vijaywada, Wrangle, Begusarai, Patna, Ahmedabad, Aurangabad, Udaipur (India)

Job ID: NS001VSM

Exp: 3+ Years

The Centre Manager is responsible for driving the operations of the center smoothly. We are looking for Virtual Center managers to control the operations of multiple centers and enhance the center’s performance.

Responsibilities:

  • To manage the entire day-to-day operations of the center, drive the team to achieve the KPIs, manage the P/L and revenue of the center
  • Overseeing daily center operations and coordinating center activities through assigned staff
  • Supervising the activities of the team
  • Meeting daily service repair needs and driving customer satisfaction
  • Dealing with customers and resolving customer issues as and when required
  • Resolving staff problems and complaints
  • Preparing various MIS reports (Daily Finance Report, Review Report, etc) or other special reports for management
  • To Ensure Authorized Repairs as per the SOPs.
  • To maintain & adhere to the prescribed KPIs as required by the OEM,
  • To drive team members to Achieve Revenue & EBIDTA Targets & ensure profitability of the Centre

Additional Requirements:

  • Any Graduate
  • Candidates are required to have excellent communication skills
  • Candidates with prior experience in Service Center Operation in the similar industry shall be given preference.
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Prasheel Pardhe

Human Ressources
Mumbai
India

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